Training Operations Coordinator - 13 Months FTC (Remote)

Manchester, United Kingdom

8x8, Inc. logo
8x8, Inc.
Apply now Apply later

Posted 1 week ago

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit www.8x8.com, or follow 8x8 on LinkedInTwitter and Facebook.
8x8 is looking for a dynamic and customer service-oriented person to join the 8x8 University Training Operations team. This position covers a diverse set of responsibilities and tasks including Learning Management System (LMS) administration and training related operational processes, tools, logistics, data collection, tracking, registration, web interfaces, and external and internal customer service.

Job Responsibilities:

  • Serve as European lead administrator for the learning management system; maintain data integrity and ensure information is current, accurate, and accessible
  • Manage U.K. resource pool for customer engagements
  • Partner with the U.S. staff to ensure complete global coverage
  • Present training strategy and offerings as needed to leadership, sales, Deployment
  • Serve as liaison to U.K. HR for audit purposes, U.K. Deal Desk for sales inquiries (quotes, orders, tenders, RFPs) Provide support and assistance for sales reps in best way to position training offerings
  • Collection of evaluations, and rosters for classes as needed
  • Answer training@8x8.com inquiries in timely manner inside of department SLAs
  • Attend Deployment and Customer Kickoff calls as schedule permits
  • Provide online support of UK time zone VILT classes
  • Work directly with customer for onsite & remote engagements:
  • Invite onsite instructor to discovery call which will be used to go through the out of the box onsite agenda topics
  • Create training plan and submit to customer for approval
  • Send customer point of contact the electronic copy of handout materials
  • Collect any relevant customer feedback/evaluations
  • Provide management escalation for any issues or concerns

Qualifications:

  • Previous experience in an educational environment that proves administrative, registrar and customer service skills
  • Must be proficient with MS Office, especially Excel. 
  • Must be a self-starter, fast learner, organised, and strong in process and change management
  • Team player with strong verbal and written communication skills
  • Self-motivated and action-oriented
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found here.
Job tags: API Customer feedback Customer service Excel HR LMS MS Office Point of contact Security Training
Share this job: