Senior Project Manager

Remote, US Eastern Time Zone Hours, United States

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8x8, Inc.
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Posted 1 week ago

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.
The Senior Project Manager (PM) is responsible for providing a successful implementation experience for 8x8 customers. The Senior PM owns and leads the customer delivery engagement and works with the customer, 8x8 provisioning teams and external partners to define and coordinate all aspects of the implementation. During implementation, the PM will be responsible for defining roles and responsibilities, managing through dependencies, overseeing issue resolution, managing project financials including budget and actuals, and hitting milestones on time.  The PM will work cross-functionally with pre-sales and deployment engineers, number porting specialists, Sales executives, support teams and 3rd party vendors to ensure an end to end management of the project, from the initial scope to the final provisioning of services. As a successful PM, you will develop and build healthy relationships with 8x8 customers, partners, and vendors, to promote new and ongoing business opportunities and ensure customer satisfaction and retention.
*Please note that this is a REMOTE role base in the US - Eastern Time Zone*

Let's take a look at what you will be doing from a high level:

  • Own and lead multiple, simultaneous customer engagements following the 8x8 methodology and utilizing project management best practices.
  • Maintain and report on key project metrics such as budget to actuals, resource consumption, risk register, project timelines.
  • Lead key project meetings with the customer and project stakeholders to gather requirements, design an appropriate solution and present the complete project plan
  • Manage project team activities and oversee completion of deliverables, managing schedules, meeting milestones, and ensuring technical success.
  • Generate and maintain documentation that supports the collection, management, and reporting of all project related information
  • Develop, document and distribute contingency plans for critical events
  • Work with customers face-to-face or via telephone attending on-site meetings when necessary
  • Maintain constant communication with the customer, identify potential issues in advance, and drive appropriate solutions
  • Serve as liaison between customers, partners, 8x8 operations, and on-site support service vendors
  • Collaborate with other departments in 8x8 to reduce time to value in delivery, increase customer retention, and channel input on product development.

To be successful in this role, you must possess:

  • Strong experience in telecommunication, technology, or IT field
  • Proven experience in project management for customer-facing software projects, preferably SaaS-based
  • Demonstrated experience with packaged application software implementation practices.
  • Proven ability to work with teams of professionals with diverse technical and business backgrounds
  • Ability to plan and manage logistics involving multiple teams
  • Superior technical and business problem-solving skills
  • Client-focused attitude and ability to be a customer advocate
  • Experience interfacing with business clients, support groups and 3rd parties
  • Proven experience working with project management techniques and tools
  • General working knowledge of VoIP and Network technologies
  • Strong organizational and analytical skills that include the ability to respond to changing needs and shifting priorities while minimizing project impact
  • Strong presentation and leadership skills
  • Strong verbal and written communication skills
  • A current locality in the Eastern US
  • A PMP certification or certification in progress
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For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English | Español.View the Right to Work Poster in English | Español.
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Job tags: API Customer-facing Project Management SaaS
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