Technical Support Specialist - APAC

Sydney or Brisbane Based Remote

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Degreed, Inc.
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Posted 3 weeks ago

Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects—and match everyone to growth opportunities that fit their unique skills, roles, and goals.
We are looking for high energy self starters to provide exceptional user support and service on company-supported computer applications and platforms. This individual will troubleshoot problems and advise on the appropriate action.

RESPONSIBILITIES

  • Respond to requests for technical assistance via phone, email and other channels
  • Diagnose and resolve simple technical software issues
  • Research questions using available information and resources
  • Advise users on appropriate action
  • Follow standard customer support procedures
  • Log all customer support interactions
  • Administer customer support software
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Inform management of recurring problems 
  • Stay current with system information, changes and updates
  • Required to work remotely from Australia, Sydney or Brisbane area preferred

REQUIREMENTS

  • Working knowledge of fundamental operations of relevant software
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • Related experience and training in troubleshooting and providing help desk support
  • Oral and written communication skills
  • Learning skills
  • Customer service orientation
  • Problem analysis
  • Problem-solving
  • Adaptability
  • Team interaction
  • Planning and organizing
  • Attention to detail
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
See Degreed Jobs for more details on Degreed and why you should come work with us! 
Job tags: Customer service High energy Research Training
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