Technical Support Engineer (SRA)

Remote - United Kingdom

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BeyondTrust

Unwanted remote access, stolen credentials, and misused privileges threaten every organization. BeyondTrust offers the industry’s broadest set of privileged access management capabilities to defend against cyber attacks. Our Privileged Access...

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About Beyondtrust

BeyondTrust is the worldwide leader in Privileged Access Management, offering the most seamless approach to preventing data breaches related to stolen credentials, misused privileges, and compromised remote access.

Our cyber security solutions are trusted by 20,000 customers, including half of the Fortune 100, and operate from 13 offices across 8 countries with 1,200 employees.

Recent awards include

  • Best Workplaces in Technology - Fortune Magazine 2021
  • Diversity in Tech Employer Award 2020 - WomenTech
  • Top Work Places 2021 - Atlanta Journal Constitution

Position Summary

BeyondTrust's global Technical Support Team are dedicated to solving technical challenges and delivering the highest level of customer satisfaction to drive customer success.

Due to continued investment in the business our fast growing team in EMEAI is looking for an experienced Engineer who is passionate about technology and continual learning to act as a trusted advisor to customers who utilise our cyber security solutions. This role will give you an opportunity to build expertise in numerous cutting-edge technologies and to accelerate your career towards customer facing technical roles.

What Will I be Doing?

  • 3 years+ in IT Support/Infrastructure/Network support positions with a customer focus/ software environment.
  • Experience in application support
  • Linux experience
  • Proficient knowledge of Windows based server OS such as Microsoft Windows Server
  • Knowledge of the following:
    • Active Directory and GPO
    • Network Topology/Layers
    • Networking Tools and Utilities
    • AV/Firewall Rules and Policies
    • Secure “machine to machine” communications
    • Virtualization 
    • Windows Account Administration
    • Security software
  • Strong dedication to customer care
  • Strong team interaction skills
  • Excellent verbal and written communication skills, in person, by telephone, and with large teams
  • Ability to understand and analyze customer technical needs
  • Ability to participate, contribute and interact with Pre Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams

Soft skills: 

  • You are flexible! You define “good attitude.”
  • You enjoy working with a team and alone as the situation dictates.
  • You have a great sense of humor.
  • You are passionate, optimistic, and energetic.
  • You have an insatiable thirst for knowledge and improvement and the desire to grow in your role and in the company.
  • You are up to speed in the latest Cyber Security and Software trends… you work relentlessly to be innovative and stay relevant for the benefits of our customers, partners, employees, and the company.
  • You evoke inspiration in those around you and encourage them to create their best work.
  • You work for the best interest of the group at all times.
  • You have unwavering personal integrity and work ethic.
  • You are proactive.
  • You graciously give and receive feedback.
  • You are motivated, no excuses, and a tenacious self-starter.

What about the Perks?

  • True flexibility with managers who trust you to work in the way most productive to you
  • Regular hackathons/lunch & learns/social events
  • Always working with the most modern technologies (as a cyber security company we invest heavily in this area, we can’t fall behind!)
  • Wellbeing events such as yoga/meditation/home workouts
  • 25 days’ holiday which increases with length of service
  • Competitive pension scheme
  • Vitality Private Healthcare for you and family
  • Medicash Benefit (including Dental cover)
  • Life Insurance (4x annual salary)
  • Income Protection if you are unable to work due to ill health
  • Paid parental leave
  • Sabbatical leave
  • Employee Assistance Programme
  • Co-investing opportunity

Why join BeyondTrust?

A healthy and motivated workforce goes hand-in-hand with the success of the company and the happiness of our customers. So why wouldn’t we give you the flexibility, perks and career confidence that you need to get the job done?

As a member of the BT Team we trust and empower you to be the best version of yourself whether that means working in your favourite superhero costume from home or solving complex problems whilst feeding the kids porridge!

We want you to feel at home in the BT family. That means diversity and inclusion isn’t just a policy to us. We recognise amazing talent doesn’t come in “one size fits all”. Our team collaboration extends from Singapore to Nova Scotia and everywhere in between with inspiring women in leadership roles everywhere you look.

We also want to give you the opportunity to constantly evolve (shout out to the Pokémon fans). If you want to learn a new skill or improve the way the team works, your voice will be heard. Hackathons and self-improvement workshops are always there for you to get involved in. Progression routes are clear for those who want it, so don’t expect to be in the same position 2 years from now.

Are you ready to take your career above and beyond?

Apply now!

Thanks for reading

Tags: Active Directory Cyber Security Hackathons Linux Product management Security Windows

Perks/benefits: Career development Competitive pay Flex hours Health care Paid sabbatical Parental leave Team events Yoga

Region: Europe
Country: United Kingdom
Job stats:  3  2  0
Categories: Dev Jobs Support Jobs

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