Kiva Product Management Intern

About Kiva

Kiva is the world’s first and largest crowdfunding platform for social good. We run an online marketplace (www.kiva.org) for crowdfunded microloans that serves the financially excluded. Our organization combines the culture and technological passion of an internet start-up with the compassion and empathy of a non-profit to expand financial access at global scale. We aim to drive social impact and enable opportunity while providing a borrower-to-lender connection: “Loans that change lives.”  

Our mission is to expand financial access to help underserved communities thrive. In just 13 years, we have raised more than $1.1 billion in loan capital for 2.7+ million borrowers in over 80 countries. Our lenders fund over $10 million in loans every month. Headquartered in San Francisco, with offices in Portland, New York City, Nairobi, and Bangkok, Kiva's team has 100+ employees and 500+ volunteers worldwide. 

Internship Program

Since its founding, volunteerism has been an integral part of Kiva's foundation and success. As a Kiva Intern, you will contribute your passion, drive, ideas and expertise to expanding our reach and impact while taking on immediate and significant responsibilities within your team. In addition to learning on the job, you'll partake in a variety of educational, social, and professional development workshops and events that will accelerate your professional growth while learning about Kiva and the non-profit, technology, and microfinance sectors. 

Through this volunteer internship, we aim to provide a high caliber learning experience. With the completion of our internship program, you will take away many in-demand job skills. Additionally, all Kiva interns will gain exposure to foundational microfinance concepts and ongoing professional development tailored to your career goals. This position will also put you in contact with a wide array of employees around the world, giving you a jump start on networking opportunities.

Kiva is currently recruiting for our August 8th, 2022 through December 30th, 2022 internship class. This Kiva Internship is a 6-month, part-time (32 hours per week), United States-based, remote volunteer position. 

Placement Process

During recruitment, we will evaluate your application and interests to match you to a specific team that will leverage your talents while providing you with an opportunity to develop and grow, this may be the team that you apply to or a similar intern role on a different team.

Although Kiva Interns range in age, work experience, and education backgrounds, a common theme among our participants is a "can do" attitude as well as a desire and willingness to contribute right away.

Your Role

As a Product Management Intern, you will work closely on product strategy, discovery and delivery.  You’ll learn the ropes with Product leaders with over 10 years of experience, and unlock key product thinking skills, while making the world a better place.

What makes people come back again and again? What are the underserved needs of Millennial do-gooders that Kiva is well positioned to solve? You’ll help us answer these questions by mining behavioral data, interviewing users, running experiments, spotting trends, and defining stories to iterate on features with designers and engineers.

Key Responsibilities

Research

• Coordinate and design Lean UX experiments
• Conduct competitor and market research to identify key unlocks
• Analyze A/B test results to identify sub-group behaviors
• Recruit and run user research interviews and user-shadowing
• Write user stories and acceptance criteria for features based on your learnings

Qualifications

• At least 21 years of age or older by July 13th, 2022
• Is able to commit to the full 6-months term
• You are a self-starter who can run with ideas independently
• Demonstrates strong critical thinking and problem-solving skills
• Enjoys carrying out processes thoroughly and efficiently while maintaining attention to detail
• Has excellent written and verbal communication skills
• Is highly organized, responsible and reliable
• Takes initiative and proactively makes process improvement suggestions
• Is able to work effectively both independently and in a team environment
• Grasps complex tasks and delivers quality outcomes
• Is comfortable with Web and Microsoft Office applications

Perks 

• Professional development and skills workshops
• Access to Kiva’s network of Kiva Fellowship and Internship Alumni
• Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats  
• References gladly given for successful participants

Kiva's Internship is a part-time volunteer position, however, to help offset some expenses, Kiva will provide a modest stipend of $800 a month (before taxes) to its volunteers. Please note that the stipend is considered taxable income and we expect interns to do their own research as to how this may affect their personal/tax implications.

The weekly time commitment for a Kiva Internship is 32 hours per week, from August 8th, 2022 to December 30th, 2022. Please make sure you have the availability to commit for the entire internship period before submitting an application.

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture.  We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!