Principal Data Analyst (Seattle or US Remote)

Seattle, WA

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Remitly

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Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. For nearly 10 years, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are proud to have served millions of customers globally with Remitly and we strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 1,900 employees across 9 offices who are growing their careers while having a positive impact on people globally.

About the Role:

As the most senior analyst focusing on Customer Support products, you turn data and opportunities to improve our customers experience and identify potential service frictions. You will partner with product to ensure we are building the 'right' services for our customers. You will analyze our customers contacts, understand the downstream impact on the customer experience, and ultimately give recommendations that help scale our customer support business and provide peace of mind to the Remitly customers. You will work with product managers, engineers, members of our business development team, and executive leadership to achieve customer and business goals. You will report to the Director of Customer Support Analytics. This role can be located in our Seattle, WA office or remote from anywhere in the US.

You Will:

  • Use your curiosity to form transformational hypotheses
  • Help build business cases, financial models, statistical models, and ad hoc analyses to scale the customer support business
  • Help establish our path to and guardrails for measuring success of the program
  • Develop our backend data mart to facilitate downstream reporting and analyses
  • Create test designs and reads
  • Understand customer problems and share insights and recommendations

You Have:

  • Big thinker, someone willing to challenge ideas
  • A solid data modeling and hypothesis testing
  • A solid economic and finance working knowledge
  • Bachelor's degree in a technical, business, or quantitative field (Computer Science, Engineering, Business, Finance, Statistics, or related field)
  • 5+ years of experience in Business Analysis
  • "Craft" skills with SQL, R, Python, Excel (able to perform complex functions) etc.

Our Benefits

  • Unlimited paid time off
  • Health, dental, and vision benefits + 401k plan with company matching
  • Company contributions to your HSA or FSA plan, if you choose one
  • Continuing education and corridor travel benefits

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

* Salary range is an estimate based on our salary survey at salaries.freshremote.work

Tags: Analytics Backend Excel Python SQL Statistics

Perks/benefits: 401(k) matching Career development Health care Unlimited paid time off

Region: North America
Country: United States
Job stats:  4  1  0
Category: Data Jobs

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