Scrum Master/Technical Program Manager

Remote, United Kingdom

Full Time Senior-level / Expert
8x8, Inc. logo

8x8, Inc.

8x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat.

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As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit www.8x8.com, or follow 8x8 on LinkedInTwitter and Facebook.
Scrum Master & Technical Program Manager Location: United Kingdom (only) We are looking for a Technical Program Manager to join our EMEA team. This is a uniquely challenging position in our organization, as it combines excellent Program Management skills with strong Scrum Master abilities that are pivotal to the fast-paced development and launch of 8x8 products. The position is part of the 8x8 Product Management Office organization (PMO), which plays a critical role in our fast-paced Enterprise SaaS Environment. The PMO organization helps ensure the successful launch of our products, tracked by meeting stated schedule, availability for sales, and is a key contributor to the delivery of successful end to end customer experience, both pre-and post-sale. The main focus of your activity will be to ensure the launch of our products on schedule, with superior product quality, and maximum customer availability. You will drive multiple product development teams and work closely with other cross-functional organizations within 8x8 to drive strategic product initiatives to the market. Responsibilities ·     Drive team delivery, using Agile methodologies. ·     Help streamline execution, and manage reporting and communication lines with stakeholders. ·     Manage team blockers, overall velocity, scrum of scrums planning/stand up, project/release planning, and project cadence. ·     Create project plans and then manage and control the project execution from start to finish. ·     Coach teams in using 8x8 Agile methodology across multiple teams·     Coach product owners to create product vision and roadmap·     Support team in converting existing Product Requirement documents to Jira Product backlog·     Drive team members in writing effective user stories and estimation. Drive improvement in team velocity·     Manage bug triage processes and extend Program management processes to align with the new product introduction framework·     Measure team velocity by tracking value points in sprints and share insight/retrospective learning across the organization·     Embrace the scrum framework, identify and resolve impediments; track continuous improvement·     Work with the operating committee on initiatives to support agile transformations across business units Qualifications: ·     Technical Program/Project Manager experience·     Demonstrated experience delivering products successfully with KPI metrics·     Delivering projects using Agile or Kanban methodology is an absolute must·     Must be well versed with Agile roles and artifacts·     Strong experience with using Jira·     Business, as opposed to engineering bent will be helpful·     Strong communication skills (written and verbal)·     Demonstrate a successful track record in driving agile team developments with product quality in a fast-paced environment Working at 8x8: ·     Industry-leading, award-winning technology and recognized on two Gartner Magic Quadrants·     Inclusive, supportive and collaborative culture yet with a winning mentality·     Encouragement and environment to make a difference·     Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real·     Deep passion for doing the best for our customers, giving them the best service and the best technology P.S. Everyone is a STOCK holder in 8x8    


For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found here.
Job region: Europe
Job country: United Kingdom
Job stats:  4  2  0
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