Enterprise Engagement Manager

Remote, MN, USA

Full Time Senior-level / Expert USD 106K - 141K
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There is only one Data Cloud. Snowflake’s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn’t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow.

AS AN ENTERPRISE ENGAGEMENT MANAGER, YOU WILL:

  • Report to a Practice Director on the Americas Enterprise team, aligned to a specific region
  • Own, manage and be accountable for Services Delivery success for the assigned accounts and projects within the region, focused on a quarterly utilization target and measured on consumption progress/meeting consumption targets at your accounts as part of the broader account team
  • Act as the Professional Services delivery point of contact for your accounts, through the following:
    • Lead Services delivery for assigned engagements - from project initiation through project close out - ensuring adherence to project delivery best practices and standards
    • Deliver services engagements to support key customer business outcomes
    • Maintain a high level of customer satisfaction as reflected in customer survey scores
    • Drive alignment with executive sponsors and/or customer stakeholders
    • Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery
    • Serve as the initial point of escalation for customer and project team 
    • Own project outcomes and manage project financials (budget status, revenue forecasting and expense management)
    • Provide specific services activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc)
    • Identify follow-up services opportunities and partner with Services Practice Manager for additional services
  • Own and contribute to internal process improvements and collaborate across the teams and the broader Professional Services (PS) organization to improve PS KPI achievement, including:
    • The accurate resourcing and revenue forecasting for projects you deliver. Support efficient resource assignment and utilization across projects through effective collaboration with resource managers, other Engagement Managers, and delivery teams
    • The improvement of services offerings and scoping in partnership with Services Sales Managers by ensuring lessons learned through delivery experiences feed into continuous improvement initiatives

OUR IDEAL ENTERPRISE ENGAGEMENT MANAGER WILL HAVE:

  • 8+ years of experience in a Sales and Services Delivery role (or similar capacity) dealing with complex, technical implementation projects and resourcing and revenue forecasting
  • Direct experience in a Data Warehousing, Business Intelligence and/or Cloud field
  • Proven track record of meeting utilization and consumption (or similar) targets
  • Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
  • Strong organizational skills, ability to work independently and manage multiple projects simultaneously
  • Bonus Points: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)

WHY JOIN OUR PROFESSIONAL SERVICES TEAM:

  • Unique opportunity to work on a truly disruptive software product
  • Get unique, hands-on experience with bleeding edge data warehouse technology
  • Develop, lead and execute an industry-changing initiative
  • Learn from the best! Join a dedicated, experienced team of professionals

In accordance with applicable law, the following represents a reasonable estimate of the range of possible compensation for this role if hired in Colorado:

  • The estimated pay range for this role, if based in Colorado, is $106,700 - $141,950.
  • Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.

Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado with compensation that aligns with your location.  The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. 

How do you want to make your impact?

Job tags: Point of contact SIS
Job region: North America
Job country: United States
Job stats:  2  0  0
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