Collection Specialist


Full Time Senior-level / Expert

Company Description

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.


As a Higher Logic Collection Analyst, you will be responsible for maintaining a healthy DSO, client satisfaction, client billing accuracy and the day-to-day judgement calls in making decisions related to any client billing adjustments.

You’ll need excellent organizational skills and a service-oriented mindset to constantly improve our processes and establish key relationships with internal and external teams. You'll work cross-functionally to increase the efficiency of Higher Logic’s financial systems.



  • Monitor the collection process to ensure customers are held to their financial/contractual obligations
  • Research and resolve all issues with invoices and statements
  • Monitor the invoicing process
  • Collaboratively work with the Customer Success, Sales, Renewals and Billing teams to correct any discrepancies.
  • Maintain a portfolio of accounts deemed more difficult to manage (high profile, large dollar, and high volume)
  • Send statements, dunning letters, and orchestrate telephone calls for the collection of past due accounts
  • Process bad debt write offs as needed
  • Prepare larger delinquent customers for third party collections
  • Assist with external audit requests as needed
  • Ad hoc reporting as needed
  • Evaluate processes and develop improvement plans working closely with all departments
  • Maintain our Accounts inbox and assign incoming tickets to the correct owners



  • Advanced proficiency in the Microsoft office suite (Word and Excel are a must)
  • Bachelor’s degree in Accounting, Finance, or a related field is desired
  • 1-3+ years of experience in an Accounting / Operations team
  • Solid understanding of general accounting concepts related to AR
  • Ability to organize & prioritize multiple tasks
  • Excellent verbal and written communication
  • Analytical skills related to AR and collections
  • Knowledge of Intacct and Salesforce preferred


What you'll earn:

  • Competitive compensation.
  • Comprehensive health benefits package.
  • 401(k) plan with employer match.
  • Healthcare and dependent-care flexible spending account.
  • Company short-term and long-term disability insurance.
  • Company culture that recognizes its employees.
  • Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
  • Significant advancement opportunities for outstanding performers.

EEO Disclosure

Higher Logic is committed to equal opportunity.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing

Job region: North America
Job country: United States
Job stats:  13  2  0
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