Operations Associate, Cancellations (Temp Role)

ABOUT TRUEBILL 🔮

As a Y Combinator top company, Truebill’s mission is to improve the financial health of millions by transforming the way people manage their expenses and grow their net worth. Through finding and canceling unnecessary subscriptions, lowering bills, and securing refunds, we save our members hundreds a year while helping them regain control over their finances.

We’re looking for a Cancellations Associate who shares our values to support our service processes as we continue to scale. This will be a temporary role with opportunities to convert based on performance and need. 

ABOUT THE ROLE 🤹‍♀️

• Develop, maintain, and execute processes that provide key services to users
• Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
• Resolve unique situations and improve workflows to account for new or uncommon issues
• Ensure positive user experience by determining when additional information is needed or troubleshooting breakdowns in processes

ABOUT YOU 🦄

• Detail-oriented - you’re not scared to sift through large amounts of data
• Team player - comfortable taking direction and communicating with the team
• Organized - able to juggle multiple processes with accuracy and timeliness
• Computer skills - comfortable and efficient navigating through a variety of tool

WE OFFER 💫

• Health, Dental & Vision Plans
• Competitive Pay
• Equity
• Matching 401k
• Unlimited PTO & Sick Leave
• Lunch daily
• Snacks, & Coffee
• Commuter benefits

Additional information: Minimum hourly wage of $22/hour 
*Note: Disclosure as required by sb10-085(8-5-20), however, pay offered may very depending on job-related knowledge, skill, and experience.

Truebill, Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.