Sales Operations Specialist - Order management

About Us

With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market. 

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Team Lead, Sales Operations

What You Will Be Doing

• We are seeking a passionate, customer friendly, and detailed oriented person as we scale our Order Operations team.  
• The position is responsible for managing the allocation of inventory to sales orders, sales order processing, maintaining customer relationships, and maximizing customer satisfaction while working in a fast paced and high-volume environment.  
• The ability to stay focused and positive, consider multiple variables to ensure orders are shipping on time, with the right quantities and products, will be the key to success of this role

What You Will Bring to ChargePoint

• Proactively allocate incoming inventory to sales orders while taking into consideration of anticipated demand and inbound production.
• Contract review (e.g., purchase order, signed quote, master agreement), book contract per SOX guidelines, schedule product based on lead times, and ensure timely and complete customer deliveries.
• Understand and follow SOX compliance and operating guidelines as assigned to the department to ensure consistent, reliable, and timely responses to internal teams and customer inquiries and/or issues.
• Collaborate and maintain strong working relationships with sales and partners on all aspects of order operations.
• Resolves cross-functional requests submitted by various channels
• Collaborate with accounting on credit checks, holds and order releases.
• Collaborate with operations on inventory availability to successfully schedule orders.
• Partners cross-functionally to fix issues gating customer shipments.
• Run weekly reconciliation reports in Excel, report on discrepancies, and close issues in a timely manner.
• Provide accurate and timely ad hoc analysis and reporting for sales operations leadership.
• Run open order, shipment, and priority reports to identify and schedule orders for shipment.
• Maintain customer records to ensure customers, contacts, and addresses are up to date.
• Ability to solve routine problems independently and seek out specific direction on more complex problems.
• Ability to work in a dynamic environment with changing priorities and critical deadlines.
• Analyze current allocations practices and make recommendations to create the “best practices” procedures and processes.
• Additional month end and quarter end support needed as well as backup support to other team members as needed.

Requirements

• Bachelor’s degree in a discipline related to finance, accounting, business and/or analytics.
• 5+ years’ experience in order management or similar role preferred (i.e. customer service).
• Knowledgeable and proven experience working with EDIs, hardware products, multiple warehouses, and product allocation.
• Experience with Salesforce.com opportunities, quotes, orders, and integration of orders into ERP.
• NetSuite experience is a plus.
• Highly proficient in Excel and analytical.
• Must have strong communication and creative problem-solving skills, and ability to collaborate and thrive in a fast-paced hyper growth environment.
• High energy, positive can-do attitude and self-motivated.
• High degree of organization, accuracy, and flexibility; exceptional attention to detail.

Location

Gurgaon, India (Open for remote candidates)

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.