SPS T4 Associate

US, WA, Virtual Location - Washington

Full Time Mid-level / Intermediate
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Job summary
To apply for this role, you must be located in or willing to relocate to Arizona, Florida, Georgia, Michigan, Minnesota, North Carolina, North Dakota, Ohio, Pennsylvania, Texas, Virginia, or Washington. Please note that travel/relocation assistance is not available for this role.

Overview: Seller Support at AMAZON
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world-class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
The role of the Seller Support T4 Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within. The Seller Support T4 Associate role is an exciting entry point into an organization with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Seller Support business, perfecting their technical skills and customer advocacy, as well as learning new skills such as mentorship, coaching, negotiation, process improvement, and account management as they identify the next step in their career path with Amazon.
Historically Seller Support Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning, and training, as well as leadership roles i.e. team leads, supervisors and managers.

Key job responsibilities
  • Demonstrates effective, clear and professional written and oral communication
  • Ability to handle inbound and outbound ticket communication
  • Provides prompt and efficient response to tickets raised by Amazon associates including the appropriate escalation of Sellers' issues
  • Maintains a positive and professional demeanor, always portraying the company in a positive light, and effectively manages sensitive issues
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions
  • Candidates should have Fixed Line internet (High-speed broadband) and Power back to support for the duration of his/her Shift time

Basic Qualifications


Basic Qualifications
  • Language: Fluent English
  • 6 + months experience within a customer service /Contact Center environment
  • Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
  • Demonstrated effective, clear, and professional written and oral communication and attention to detail
  • Ability to embrace constant change with flexibility and good grace
  • Demonstrated appropriate sense of urgency and adaptability in response to changing business needs
  • Schedule flexibility to work at least one day of the weekend
  • Strong prioritization and time-management skills, with a high degree of flexibility
  • Demonstrates effective communication, composure, and professional attitude

Preferred Qualifications

Ideal Candidate Profile
High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement-based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end-to-end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.

Preferred:

• Demonstrated desire to expand skills into new areas
• Business acumen in areas of e-commerce and retail is advantageous
• Process improvement awareness and experience
• Enthusiasm and strong self-motivation


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job perks/benefits: Career development Relocation
Job region: North America
Job country: United States
Job stats:  19  11  0
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