User Education Expert (Tutorial Creator)


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Please note, all positions at Binance require relevant experience. Applications without required experience will not be considered.
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money for people around the world.
Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
As a User Education expert (Tutorial Creator),  you will work closely with the Business team to create, implement, and manage comprehensive education solutions with a focus on improving the customer experience. You’ll able to define the technical and professional requirements that will support our blockchain or exchange products’ user education. You’ll then drive the program forward by leveraging resources and collaborating with subject matter experts.


  • Working closely with employees of all levels who will act as subject matter experts (SMEs) to design, develop, and maintain educational content and curricula or tutorials within Binance. 
  • Project management and consistent communication with stakeholders, teammates regarding timelines and milestones.
  • Instructional design, working with all teams to generate tutorials or educational content: videos/articles/media assets.
  • Assessing learning needs through surveys, interviews, and performance metrics to determine the learning solution.
  • Implement all content into the products and ensure the adoption of best practices and achievement of effective results.


  • Bachelor degree or above;
  • 3+ years of experience in Web-based training/learning solutions(digital experts)/User education and experience in Instructional design is a must. 
  • Candidates in MNC/Investment bank/cryptocurrencies industries or finance industries (especially internet finance) are preferred. 
  • Experiences with a global background are preferred. The ideal candidate must be bilingual with Chinese & English. 
  • Proven ability to develop innovative solutions for increased productivity
  • Excellent problem-solving and analytical skills in order to identify, understand, and address the customers’ issues into the solution.
  • A hands-on person.
Job region(s): Asia/Pacific
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