Technical Writer

Raleigh, NC, Boston, MA, Richmond, VA, London, UK, or Remote

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Posted 1 month ago

Our Customers Develop Software at the Speed of Ideas 

CloudBees is powering the continuous economy by offering the world’s first end-to-end continuous software delivery management system (SDM). For millions of developers and product teams driving innovation for businesses large or small, SDM builds on continuous integration (CI) and continuous delivery (CD) to enable all functions and teams within and around the software delivery organization to best work together to amplify value creation.
CloudBees is the continuous integration (CI), continuous delivery (CD) and application release automation (ARA) powerhouse built from the commercial success of its products and its open source leadership as the largest contributor to Jenkins and a founding member of the Continuous Delivery Foundation (CDF). With a globally distributed workforce of more than 500 employees, the company reflects the global nature of the DevOps movement. We believe in walking the talk! From startups with full-stack developers practicing NoOps to large Fortune 100 companies, CloudBees enables all software-driven organizations to intelligently deploy the right capabilities at the right time.
Over 3,500 of the world’s best known brands and over 50% of the Fortune 500, invest in CloudBees because of its ability to work across any cloud, in any development environment and to balance corporate governance and control with developer flexibility and freedom.
CloudBees is home to the world’s leading DevOps experts helping thousands of companies harness the power of “continuous everything” and putting them on the fastest path from great idea, to great software, to great business value.


  • Develop, validate, deliver, and maintain highly-technical, enterprise-level product documentation
  • Participate as an active member of an agile development team
  • Work collaboratively across product and customer success teams to coordinate deliverables and dependencies
  • Collaborate with the design team to write and maintain UI text as part of the user experience


  • Excellent written and spoken English language skills
  • Excellent problem solving, organization, and communication skills
  • 2-3+ years technical writing experience
  • Willingness to learn source code management, preferably Git
  • Willingness to learn bug tracking systems, preferably Jira
  • Willingness to learn markup syntax such as AsciiDoc, Markdown, or reStructuredText
  • Willingness to work in an Agile development environment
  • Willingness to learn writing skills for enterprise-level content
  • Experience performing peer copy editing is a plus
  • Experience with continuous integration/delivery/deployment technologies and processes is a plus
  • Experience with cloud hosting (AWS, Azure, Google Cloud, etc.) and virtualization technologies (Docker, Kubernetes, etc.) is a plus


  • Highly competitive benefits and vacation package
  • Ability to work for one of the fastest growing companies with some of the most talented people in the industry
  • Team outings
  • Fun, Hardworking, and Casual Environment
  • Endless Growth Opportunities

 At CloudBees, we truly believe that the more diverse we are, the better we serve our customers.  A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.  Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

In the technology industry, diversity creates a competitive advantage.  CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers.  CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

Job tags: AWS Azure Corporate governance Customer success DevOps Docker English language Full-stack Jenkins Jira Kubernetes Open Source UI User Experience