Senior Technical Support Engineer - East Coast CANADA

Remote, Canada

Applications have closed
Couchbase, Inc. logo
Couchbase, Inc.

Posted 1 month ago

At Couchbase, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, where the enthusiasm of our employees and leadership team is infectious and growing.  You’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.
We are looking for a Senior Technical Support Engineer to assist our rapidly growing customer base. As part of our customer support team you will be the primary point of contact for Couchbase customers for all technical issues. 
NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you’ll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases and the "big data" eco system. This includes working with Golang, learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficient in the best practices for building NoSQL-backed applications.
Location: This role is open to being based remotely from the East Coast Canada or East Coast USA.

Responsibilities

  • Work with our customers during implementation and production of their Couchbase Server-based applications
  • Troubleshoot and research customer issues. These can range from development time SDK questions to performance tuning or failure analysis
  • Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations
  • Become a product expert for customers and stay up-to-date on new features in Couchbase
  • Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices

Preferred Qualifications

  • 5+ years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.)
  • 5+ years experience managing and troubleshooting Linux and Windows systems.
  • BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
  • Strong Unix/Linux administration skills
  • Strong programming experience in one of the following languages: Java/C/Python
  • Familiarity with NoSQL databases
  • Experience in troubleshooting distributed high-performance systems
  • Excellent analytical skills, passion for pinning down technical issues, and solving problems
  • Enjoy a fast-paced startup environment
  • Working hours for this role varies depending on coverage. From Monday to Friday with starting time between 8:00 and 11:00 until 17:00 and 20:00. 

Minimum Requirements

  • BS Computer Science or commensurate experience
Job tags: Backend Big Data Distributed systems Java Linux Mobile Node NoSQL Point of contact Python Research Unix Windows