Snuggle-up And Stay Warm - Customer Support

Remote - USA

Full Time Contract
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Posted 1 week ago

Are you the type of person who loves hoodies? This is the project to find your comfort zone in.
We are looking for customer service support for this Shark Tank winning product. If your passion is making people happy, we want you on this project.
The initial phase of this project is email support, growing into phone support.

Skills Needed:

  • Detail oriented, with the ability to understand and solve problems
  • A patient attitude, clear communication skills are key attributes
  • A true passion for customers and delivering the best possible service
  • Precise verbal and written communication
  • Comfortable multitasking
  • Experience with Groove or Ringcentral a huge plus
  • Comfortable discussing sizing and colors
  • Has a quiet work space to provide phone support
  • A love of hoodies
  • Flexibility appreciated
  • Must have native level English language skills

Technical Specifications:

  • Recent versions of Microsoft Windows and Apple macOS operating systems that are still receiving security patches and updates
  • Reliable internet speed and service
  • Remote patch management and endpoint security software installed by ModSquad
Successful candidate must have 15 hours weekly availability minimum, between 5am-7pm PST.Must be able to start ASAP.60 day commitment required, including holiday work
Job tags: Customer service English language MacOS Security Windows
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