Cloud Operations Engineer - Remote US

United States - Remote

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Guidewire Software
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Posted 4 days ago

Guidewire is seeking an experienced Cloud Operations Engineer to support the design, implementation, and on-going maintenance of our Cloud Solutions. Your job will be to help ensure that our customer development applications, services and websites are available, performing well and highly automated. The successful candidate will have a good mix of deep technical knowledge and a demonstrated background managing Cloud Applications.
ResponsibilitiesMonitor and Support customer CI/CD environment ensuring that the infrastructure is available and runningInvestigate, troubleshoot and resolve any issues that impact the customer ability to successfully execute CI/CD functionsHands-on build and manage customer development and performance-testing environments in the cloudWork with stakeholders to drive scope definition, specifications, and architecture of Deployment Tools & Processes for AWS CloudWork closely with engineers, test engineers, product owners and management to understand requirements, define and implement best practices and standards around DevOps and Service ResilienceMeasurement, optimization, and tuning of system performance and ensuring that systems will run reliably and are highly available in a 24/7 production environmentDefine, implement and document operational processes and procedures, with periodic review for efficiency and improvementManage complex projects from inception to completionParticipate in 24x7 on-call rotation monitoring systems for meeting defined SLAs Required Skills and Experience3+ years hands-on experience with AWS (EC2, S3, RDS, VPC, Route 53, IAM, etc.)3+ years of experience using CI/CD tools (git, Jenkins, Bitbucket, AWS Code Pipeline, Nexus, Artifactory, Terraform, CloudFormation)3 years of experience with modern automation, DevOps, and Agile developmentNetworking fundamentals including VPNs, DNS, subnetting, route tables, firewalls, etcStrong understanding of AWS security and monitoring and experience implementing best practicesStrong experience with Monitoring and Alerting Tools: CloudWatch, Prometheus/Grafana, Zabbix, PagerDuty, Site24x7, and Sumo LogicExperience with configuration management (Chef, Ansible)Experience administering infrastructure for traditional monolithic web-based business applicationsHighly proficient in Linux administrationExperience with coding / scripting languages (Bash, Python, Ruby, Powershell)Excellent communication, troubleshooting, and analytical skillsKubernetes experiences a plus

About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. 380 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 700+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to compete contend for open positions. Accommodation requests should be directed to (650) 356-4940 or If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
Job tags: AI Ansible AWS Chef CI/CD Cloud solutions DevOps Firewalls Jenkins Linux PowerShell Python R Ruby S3 Security Terraform