Customer Support Lead - (Polish)

Barcelona

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Binance
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Posted 1 week ago

Please note, all positions at Binance require relevant experience. Applications without required experience will not be considered.
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money for people around the world.
Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Binance is looking for experienced Customer Support Operations representatives to set up and expand our customer support operations. Serving Europe, our local operations team will support a local and global audience to provide a world-class premium level of support for our users. 
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information. Support will be in English, applicants who can speak multiple languages are favoured highly. 
The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative.  Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem. 
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Responsibilities

  • Handle high amounts of incoming live chat;
  • Identify and evaluate customers’ needs to deliver satisfaction;
  • Provide accurate, valid and comprehensive information;
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution;
  • Follow communication procedures, guidelines, and policies;
  • Go the extra mile to engage customers.

Requirements

  • 3+ years experience of proven customer facing experience or experience as a customer service representative;
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers;
  • Exceptional written communication skill and a good listener;
  • Ability to multi-task, prioritize, and control time effectively;
  • Knowledge of the cryptocurrency/blockchain field is a big plus;
  • Fluent in English and Polish is a must.
Willing to work weekends and irregular hours which will include night shifts.This opportunity will be on remote basis.
Conditions• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attire
Job tags: Blockchain Competitive salary Customer feedback Customer service