Senior Intranet Design Manager

See yourself at Twilio

Join the team as our next Senior Intranet Design Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position, reporting to the Director, Internal Communications, is needed to conceptualize, design and execute creative and technical solutions that consistently and clearly communicate Twilio’s brand, positioning and messaging through the company intranet. Manage and support all technical front-end and CMS frameworks for the intranet along with stakeholder support, training, and vendor management. 

Our team, the Editorial & Channels team, is responsible for consistent interpretation and application of the Twilio brand internally to reinforce external impact and marketing strategies. We monitor target audience insights and business objectives to create a cohesive aesthetic across all platforms, specializing in internal art direction, internal communications, Switchboard front and back-end maintenance, and brand alliance.

Responsibilities

In this role, you’ll:

• Lead our intranet design and expansion, UX/UI, governance and maintenance.
• Create a compelling, consistent, and connected content journey for the users, content taxonomy, information architecture, cross-linking strategy, and consistency as Switchboard evolves and navigation expands.
• Lead and maintain our intranet’s front and back-end development on pace with rapidly-changing Unily features and functionality.
• Compile analytics and drive course correction and strategy based on data and employee trends.
• Promote intranet adoption & engagement through campaigns and change management.
• Expand our intranet’s capabilities and services, i.e., broadcast center, search center, data configurations, features, campaigns and mobile experience. 
• Stakeholder management with all intranet content contributors supporting dynamic content, design, enhancements, and training.
• Provide creative and design support to the Internal Communications team for Google Slides, company events, intranet graphics, emails and more.
• Convey mission and values through work and attitude to live the Twilio Magic

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• You’ve built intranet site layouts, custom widget development, HTML/CSS support, and CMS management. 
• You have expertise in CMS development, data configuration, and customization in Unily and in targeting, permissioning, and development.
• You have expertise in gathering robust analytics and reporting statistics to leadership.
• You are proficient in the Adobe Creative Suite including InDesign, Illustrator, and Photoshop.
• You understand best practices and governance support for intranet maintenance.
• You have experience in Digital Asset Management with organized and systematic cataloging.
• You are comfortable working with and coordinating multiple shareholders to meet deadlines.

Desired:

• 10+ years of experience with success in brand building through digital and print design.
• 3+ years experience in intranet strategy, maintenance and technical enhancements.
• Proficient in GSuite, Microsoft Office programs, ServiceNow and Slack.
• Knowledge of HTML and CSS programming.

Location 

This role will be remote, and based in the USA.

Approximately 3-4 trips to HQ travel is anticipated, post-pandemic.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Colorado applicants: 

• The estimated pay range for this role, based in Colorado, is $99,360 - $124,200.
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.