Junior Technical Writer

New York City (or remote)

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Posted 1 week ago

About Attentive: Attentive is a personalized text messaging platform changing the way consumers interact with businesses and organizations. The company is one of the fastest growing startups in New York City and recently raised a $230 million investment led by Coatue in September 2020, just 5 months after its Series C round due to strong customer traction. Other investors in Attentive include Bain Capital Ventures, Sequoia, IVP.  
We work with 2,000+ of the most innovative brands like Sephora, Coach, Urban Outfitters, CB2, PacSun, Lulus, and Jack in the Box. Attentive was founded in 2016 by the co-founders of TapCommerce, a mobile marketing platform that was acquired by Twitter in 2014.
We are looking for a junior technical writer interested in joining our team. This writer will be responsible for creating and maintaining educational content that empowers our internal teams to effectively communicate and use our products. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. 
You will work under the direction of more senior technical writers. You’ll work collaboratively with Product Marketing and Client Strategy to perform hands-on research and to obtain the necessary technical content from subject matter experts and then translate it into clear, concise, structured documentation. This means sometimes you are documenting something yourself, sometimes you are editing contributed content from someone else, and other times you are fixing and reorganizing existing documentation.

You @Attentive

  • Researches information on our tools by using available resources and having conversations with subject matter experts
  • Produces, as directed, the proper documentation for end-user and internal customers, primarily Client Services
  • Supports the Product Marketing Managers (PMM) through all launches, as needed/tasked
  • Supports 2 Tech Writers and serves as backup, as needed/tasked 

What We're Looking For

  • 1-3 years of experience working in B2B SaaS and/or enterprise software industry experience or recent graduate with a technical degree 
  • Strong written communications skills including stellar grammar and proofreading. Minor in English a real plus! 
  • The ability to take in large quantities of complex information and organize/distill in a way that’s useful for different audience types
  • Enjoys explaining new and complex concepts to both experts and non-experts
  • Comfortable managing many projects and deadlines across a variety of stakeholders
  • Enjoys working as part of a team where priorities shift as needed, but can work independently, too.
  • G-suite literate
  • Bonus: Knowledge of the tools of the trade including Zendesk, Confluence
Attentive is an Equal Opportunity Employer. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. We’re committed to them because our core values demand it - values like Integrity First, Listening & Cultivating Discussion, and Default to Action. We believe in embracing “self” and that our true strength lies in the diversity of our employees. For this reason, applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.
Job tags: B2B Client Services Mobile Research SaaS UI