Senior Account Manager (Remote)

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car, cruise, or vacation package. We’re also transforming the in-travel experience with our app and new accommodation software. For more information, visit www.KAYAK.com.

As an employee of KAYAK, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each others strengths and insights. Together, we're able to help people experience the world through dining and travel.

KAYAK is seeking a highly-motivated Senior Account Manager to deal exclusively with one of its largest clients in connection with its corporate travel online booking tool, KAYAK for Business. The Account Manager will collaborate with internal and external partners to improve the client’s performance and success.

To be successful you have a deep understanding of corporate travel, be detail oriented, have outstanding analytical skills and can work closely with KAYAK’s engineering, product, and commercial teams. You are a self-starter and able to thrive in an agile, dynamic and data-driven environment.

This position is based in North America, preferably Boston-MA. Please submit all applications in English.

In this role, you will:

• Overall KAYAK for Business’s client site management.
• Main point of contact supporting the following: configuration/preferencing/tool settings, functionality, technical issues, customer service issues.
• Provide day to day service and support of any issues and technology solutions.
• Communicate any downtime, scheduled downtime or maintenance, and providing updates on resolution/closure.
• Host biweekly/ or some other predetermined cadence for regular touchpoints to review current initiatives and tool issues.
• Lead quarterly Strategic Business Reviews with Client business team.
• Support the client team on implementing improvements and functionality to the tool.
• Report on system, booking metrics, etc.
• Provide monthly invoices and work with client team to resolve discrepancies.
• Provide suggestions for enhancements/improvement opportunities and process efficiency.

Please apply if:

• 5+ years of relevant Partnership management experience (travel industry, ecommerce, management consulting or investment banking experience is a plus).
• Strong analytical and problem-solving skills is a must, coupled with a willingness to “roll up your sleeves”, investigate issues and find opportunities.
• High attention to detail.
• Ability to optimally liaise with internal technical teams and comfort interacting with senior members of the KAYAK team.
• Good sense of humor and loves working in a fast-paced environment with a flexible structure.
• Self-starter with the ability to work independently.
• Excellent verbal and written communication skills and presentation experience.
• Proficient in English written and spoken. Second European Language a plus.
• Intermediate to Advanced proficiency in Microsoft Office especially Excel and PowerPoint. Experience with Google suite is a benefit.
• Experience with a Client Relationship Management (CRM) platform, especially Salesforce.
• BA/BS degree.
• Travel requirement – 10-20%.

Benefits and Perks

• 4 weeks paid vacation
• Ability to work from almost anywhere
• Day off on your birthday
• Generous retirement plans
• Awesome health, dental and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• No Meeting Fridays
• Drinks, coffee, snacks, games etc.
• Weekly catered lunches
• Flexible hours
• Regular team events/excursions
• Universal Paid Parental leave

Diversity and Inclusion

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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