Product Manager, CRM

Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.  

Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!

Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.  

Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home! 

ABOUT THE ROLE

Are you a product manager who wants to help define how Sales and Customer Service interacts with our customers? Angi is seeking an experienced, results-driven Product Manager who will own products in our CRM application to drive meaningful change for our users. They will have the opportunity to build personalized experiences to help transform how we interact with customers on a daily basis. This person will be in lockstep with stakeholders and drive efficiencies within our tooling.

Everything we do starts with the customer. This person will have the opportunity to redefine and build the tool box to lead our teams into the next generation of customer connections. A successful candidate has an owner’s mindset and is laser-focused on building extraordinary experiences for customers in both the digital realm and the real world.

What you’ll do:

• Deeply understand our CRM users in Sales, Customer Care, and Accounting organizations as well as our Homeowners and Service Professionals to understand their problems, where they find value, and where we have opportunities to improve
• Build amazing products with our internal stakeholders that drive significant value and operational efficiencies
• Think beyond the bounds of the traditional product to figure out how we can deliver value in the real world
• Define product and business goals and the strategy and roadmap to deliver them
• Launch new products and features with a detailed and thoughtful testing approach
• Ruthlessly prioritize the most important things
• Thrive within ambiguity and find new, creative ways to solve problems every day, with data as your guide
• Collaborate with design, engineering, operations, and analytics teams to make swift and smart decisions, move fast, and deliver for customers and pros
• Constantly work to discover new customer problems and new opportunities

Who you are:

• 3+ years of product experience, including leadership of an engineering team
• Deep understanding of CRM systems and process mapping capabilities
• A track record of innovating on behalf of customers and developing ‘new to the world’ products
• Ability to use both qualitative and quantitative data to influence key stakeholders and make compelling product decisions
• Deep experience testing at scale, including partnering with data science to build new products
• Ability to weigh competing priorities, manage tradeoffs and evaluate opportunistic new ideas with stakeholders, driving to consensus while maintaining a clear focus on overarching business priorities.
• Strong ability to collaborate across functions and levels seamlessly juggling the priorities of multiple stakeholders
• Familiarity and comfort with data, including the ability to use data to analyze and monitor product health and to make hard prioritization decisions
• Superior communication skills: you communicate clearly and concisely and can tailor your message to your audience 
• Deeply curious: you operate with a sense of urgency and always look for new ways to understand our customers and create value on their behalf
• Data-fluent: you use data to solve problems, identify opportunities, and are capable of inventing and using new metrics in order to learn and make decisions 
• Biased for action: you make good decisions with incomplete data and are constantly optimizing for learning
• A bar raiser: you inspire others to bring their ‘A’ game and are constantly looking for opportunities for improvement. You don’t accept “because that is the way we’ve always done it.”  
• An owner: you can seamlessly straddle thinking about both the product and the business and are equally comfortable talking about funnel metrics and P+L's. You never say “that is not my job.”

Compensation & Benefits:

• The salary band for this position ranges from $95,000 - $140,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living
• This position will be eligible for a competitive year end performance bonus & equity package
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

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