Technical Support Engineer

Remote, USA

Full Time Senior-level / Expert
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Extra is the first debit card that builds credit and earns debit card points just like a credit card. No interest. No credit checks.

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Today, over 100 million Americans don’t want or can’t get a credit card. Yet, there are very few alternatives for establishing your credit other than with a risky Credit Card. Our mission is to make credit building safer, smarter, and more accessible for everyone. Extra is the first debit card that builds your credit history and earns rewards points just like a credit card. Our technology uses your cash history to determine your spending limit, so there’s no need for a credit check.

(We couldn’t believe this didn’t already exist either)

Extra is run by a small, lean, and customer-obsessed team. Our crew has been responsible for internet sensations like Down to Shop, Try Not to Smile, and Coasterville — We are funded by some of the best consumer venture firms including Greycroft, Lerer Hippeau, Firstmark Capital, and more. As of recent, our cofounders Max and Cyrus made the Forbes 30 Under 30 List in 2020.

What we’re looking for:

We are looking for a Technical Support Engineer to help our concierge team manage technical requests and troubleshoot in real time. This is a critical role, to keep our customers' accounts healthy, to allow our them to continue using their cards!

Not only are we looking for someone to diagnose, duplicate, and document bugs but we also want engineers who are capable of pushing fixes to live code, building internal tools to reduce ticket load, etc. If thats you, we'd love to hear from you!

We take technical support very seriously at Extra and strive to provide an elevated experience for our members with friendly, human, 24/7 chat based support so good that we don't even call it customer support but rather: Member Concierge.

What you’ll do:

You will help our concierge team, by providing insight into technical details (e.g. signup onboarding issues, bank connections, or transaction billing), otherwise not readily available to our main support team, and troubleshoot unknown errors or bugs that arise.

Note, you will not be engaging directly with our customers, you will be helping effectively resolve the technical challenges the customers, or the team may be facing on the backend.

You'll be in close touch with our banking-API partners, to resolve issues, and manage internal tech support tickets.

Push fixes to live code and build internal tools. (React, React Native, Node)

Minimum Basic Requirements

  • 2 years experience working in a high growth startup, or similar experience
  • Ability to diagnose, and troubleshoot backend and frontend technical issues
  • Skilled with understanding, finding, correlating, server logs, database records
  • Quick learner of data flows, patterns, and concepts
  • Worked with DataDog, Sentry, SQL, Rest APIs, backend systems before
  • Experience with React, React Native, or Node
  • Extremely organized!

Preferred Qualifications

  • Plus, if you have worked with Javascript (React, React Native, Node) and Kubernetes
  • Plus, if you have fintech or banking experience
  • Plus, if you have worked in a high growth startup

Not your role, but passionate about what we're doing? We'd still love to hear from you. Extra is always looking to hire exceptionally talented people who want to help change the future of wealth creation.

Job perks/benefits: Flex vacation Startup environment
Job region: North America
Job country: United States
Job stats:  3  0  0
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