Senior UI/UX Designer

Remote - Mumbai, Maharashtra, India

Full Time Senior-level / Expert
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Support your customers on WhatsApp with the multiple agent customer support tool and WhatsApp Support CRM. Powered by WhatsApp Business API

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WATI is an early stage, fast growing SaaS platform that is revolutionizing how companies communicate with their customers. Through our cutting-edge customer engagement software built on Whatsapp’s Business API, businesses are now able to have personalised conversations, be easily accessible and engage with their customers in-real time - at scale! We live in the on-demand economy, where customers expect fast, simple and easy service and that’s exactly what our platform empowers companies to do.

This is made possible through WATI’s easy-to-use platform that can be made up and running in no time. As a result, small and medium businesses have embraced the platform rapidly, and thousands of customers across 54 countries are now using WATI within just a year of launch.

We are growing fast, and we are now looking for a UX/UI Designer - to help build the most loved SMB messaging collaboration tool.

What you’ll do:

  • Conduct regular user and customer research to understand pain points and be the voice of the user, customer
  • Own the style guide and aesthetic palette for the technology platform
  • Build design principles for the conversational technology platform
  • Collaborate with product and engineering teams on developing and maintaining the product roadmap
  • Create storyboards, user flows, wireframes, and visual design mockups to support new product and feature development
  • Develop a practice of intense data-driven iterations and decision-making to keep innovating across products
  • Keep up with market trends and be a thought leader in the industry

What will make you stand out:

  • Proven track record of designing a world-class product that has been successful at keeping thousands of users happy throughout the user journey


  • 3+ years of experience in User Experience, Product Design, Human Computer Interaction in Digital products companies
  • A portfolio of previous work demonstrating successful design solutions
  • Familiarity with interface design and prototyping tools, such as Sketch, Figma, and Adobe Creative Cloud
  • Previous entrepreneurial experience is a plus
  • Creative, resourceful, detail-oriented, highly organized, hands-on
  • Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
  • Excellent communication skills, both written and verbal English
Job region: Asia/Pacific
Job country: India
Job stats:  5  1  0
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