Associate Director, Experience (Client Services)

Remote - Los Angeles, California, United States

Full Time Mid-level / Intermediate
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Wasserman is a global sports, entertainment, and lifestyle marketing agency with expertise in creating connections between brands, properties, talent, and consumers. Today, Wasserman offers global expertise in Athlete Management, Marketing, and Media. Headquartered in Los Angeles, Wasserman also has offices in New York, Miami, Carlsbad, Raleigh, Portland, London, Toronto, Dubai, and Mexico City.

The Director, Experience is a senior position on Wasserman’s Experiential Team with responsibility for overseeing the successful delivery of projects, from brief to execution. The Director, Experience will ensure that client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients.

Additionally, the Director, Experience will be responsible for strategic leadership of projects as well as owning and nurturing key client relationships across a variety of accounts.

  • Manage a team of direct reports providing guidance and leadership, communicating a vision, and challenging the team to achieve goals
  • Develop and present strategic, insightful, flawless work independent of senior management oversight and input
  • Work in a collaborative manner with all Wasserman account teams to ensure seamless project delivery against the client’s objectives and agreed upon budget
  • Assist in defining the account/project team structure, roles & responsibilities
  • Build and maintain effective client relationships, establish credibility, and ensure client needs are addressed in a timely manner. Manage complex challenges as they arise while also pushing back when necessary to achieve desired outcomes
  • Ability to lead complex creative campaigns and large-scale executions, predominantly event-based
  • Develop, manage and reconcile project budgets of $2M+
  • Ensure timely delivery of all assets including roles and responsibilities, budget, project timelines and status
  • Responsible for ensuring that projects are correctly budgeted for and meet expected financial targets
  • Understand the landscape for each client’s business/sector as well as the media context for
  • Create a positive, collaborative, team-focused environment that aligns with Wasserman company culture and values
  • Provide leadership and guidance on deliverables to ensure best practices with
  • Consistently focus on business development and new revenue opportunities with existing clients and potential clients
  • Attend conferences, tradeshows, etc. as necessary to ensure Wasserman always provides best-in-class programs and continues to increase its product offering for industry-leading clients
  • Promote a consistent, positive working relationships between departments and client service team members


  • Minimum of a Bachelor's Degree
  • 8+ years relevant event operations experience (preferably in the experiential, sports or entertainment field)
  • Ability to remain calm under pressure, multi-task and prioritize workload while coordinating with others to proactively meet deadlines
  • Confidence to present and communicate with senior clients as well as the ability to independently craft complex, nuanced written communications for internal and external outreach
  • Possess exceptional written and oral communication skills
  • Capable of navigating tough issues and influencing those involved toward a desired outcome
  • Ability to foresee issues developing before they arise and develop a solution as needed
  • Maintain an open-minded mentality, allowing thorough exploration of all ideas and thought-starters
  • Focused, strong-minded individual with an ambition to help grow the company
  • Demonstrate an in-depth understanding of the experiential landscape and proven ability to deliver projects from the ground up
  • Thrive in a fast-paced environment and possess a ‘can-do’ attitude at all times
  • Lead and inspire other team members and generate positive morale
  • Strong attention to detail and highly organized
  • Must be comfortable working as an integral part of a team environment
Job tags: Client Services
Job perks/benefits: Conferences
Job region: North America
Job country: United States
Job stats:  1  0  0
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