Senior Site Reliability Engineer


Full Time Senior-level / Expert
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Swvl | Book Your Daily Ride or Make Money Driving Now

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About Us

Swvl is a transformative tech-enabled mobility platform based in Dubai that enhances the safety, reliability, and convenience of mass transit in some of the world's most challenging and complex emerging markets. It is uniquely positioned to capitalize on the $1tn global mass transit market opportunity with daily commuting, inter-city retail travel, and TaaS transportation solutions. Swvl currently operates in 32 cities and 16 countries across Europe, Africa, Asia, the Middle East, and Latin America. The differentiated proprietary technology stack features dynamic routing and pricing for both driver supply and customer demand; smart assignment technology that optimizes the driver experience.
With a track record of exponential growth, Swvl achieved annual gross revenue growth of 430% over the past four years (2017–2020). More than 1.4 million riders to date have booked nearly 50 million rides with thousands of drivers on Swvl's platform. TaaS offerings have grown gross revenue per client by 4x with ~115% net dollar retention over the past two years. Swvl has undergone rapid geographic expansion, including a launch into Europe through the recent acquisition of Shotl, an on-demand bus platform with more than 10% market share in Europe and over 350K bookings to date. Swvl recently entered into a business combination with Queen's Gambit Growth Capital. Implied, fully diluted equity value is $1.5bn, including an upsized PIPE of $100mn, of which $35.5mn has been pre-funded to accelerate the company's growth plans. Swvl is the first $1bn+ unicorn from the region to list on NASDAQ and the first mass transit solutions company on any exchange. The PIPE was led by strategic and financial investors including Agility, Luxor Capital & Zain.

Founded on strong ESG principles, Swvl advances social and economic equity while reducing congestion by an estimated 14.4 million person-hours. The platform has prevented approximately 245 million pounds of Co2 emissions since its inception.

About the Job

We are looking for an SRE Engineer to help us grow and maintain our system that improves the experience of hundreds of thousands of users on a daily basis. SRE Engineer is a key role at Swvl, it’s more than setting up CI tools or managing servers on the cloud. SRE Engineers at Swvl write code (tooling to support dev team, or even in the core microservices), they debug and identify production issues at many levels (code/frameworks, microservices/datastores, containers/OS, clustering platform, servers, cloud providers), scale the fast infrastructure, own the software development process and make sure it is healthy and newcomers are aware of it. If you feel like riding the roller coaster, having a sense of ownership, willing to share knowledge, learn and grow, team-centric, and focused on end value rather than self-achievement, this could be your golden opportunity.

Responsibilities and Duties

  • Continuously iterate on our platform, building self-service tooling and services consumed by internal customers (engineering teams)
  • Helping to improve our product’s observability, availability, and latency so we can always keep our customers happy
  • Participate in an on-call schedule, taking care of the services the team owns
  • Defining and continuously improving our SLIs, SLOs, and SLAs as part of our ever-present effort to achieve operational excellence


  • You have an automation mindset, and you prefer machines to perform mundane tasks 
  • You communicate effectively and asynchronously
  • You manage infrastructure with code; it doesn’t exist if it’s not in git
  • You solve problems with other people; you are a team player, not a hero. We share the knowledge (and sometimes the pain)
  • You are humble and have a sense of humor; you won’t be alone here
  • You like to use data over opinions to make decisions. And are ok with finding data yourself when it’s missing
  • You have a strong sense of ownership, care about what you build, and build the right thing that serves your customers
  • You like the opportunity to have tons of exposure, make things for a company long-term, and have an entrepreneurial attitude for anything that comes your way
  • You are comfortable with changes in priorities, goals, and deadlines. You see more of this as an opportunity than a hurdle. You are also comfortable with challenging the status quo and pushing for change yourself.

What We Offer

  • Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business
  • Attractive compensation package
  • Access to Udemy for learning and development

Our Ways of Working

  • Remote and sync work, work from anywhere in the world
  • Product first mindset
  • The best idea wins; we’re all ears when it comes to ways to do things better

Our Technology Stack

  • For backend, we build in Node.js, go-lang, and typescript
  • For the frontend, we build using Node.js and react
  • For mobile, we use Swift and Kotlin
  • We use AWS and GCP for cloud services
  • We manage our infrastructure with Terraform, Kubernetes, Helm, Istio, Vault, Docker, ArgoCD and DataDog
  • For persistence, we are mostly using MongoDB & SQL databases

If you feel you don’t have the full experience we’re looking for but feel you could be a fit, are willing to learn, do apply anyway. We are building a diverse and inclusive team.

Job perks/benefits: Career development Equity Team events
Job region: Worldwide/Anywhere
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