Customer Success Manager, Data Partnerships

Remote - US

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Posted 2 weeks ago

LiveRamp is the trusted platform that makes data accessible and meaningful. Our services power people-based customer experiences that improve the relevance of marketing and allow consumers to better connect with the brands and products they love. We thrive on solving the toughest technical and customer challenges, and we’re always looking for smart, compassionate people to help us blaze a trail.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively.

Are you an ambitious, creative and client-centric advocate who knows how to engage and communicate with many people in complex organizations?  Do you thrive in a fast-paced environment where you are surrounded by people who inspire you to be better and work harder every day? Do you want to be on the vanguard of big data for advertising and marketing technology, analytics, and measurement? Consider joining our team.

You will:

  • Work closely with LiveRamp’s Commercial Leads to manage client processes, projects and communication strategy. You are the “right hand person” for the Commercial Leads  - you are necessary for the success of our largest data providers!
  • Own all business operations for the existing book of business you support - this includes working directly with internal resources and stakeholders such as Legal and Privacy teams, managing SalesForce opportunities, and driving solutions to completion with product and technical support teams. 
  • Coordinate and manage all activities within these accounts, working closely with the Commercial Leads  to identify areas for improvement, growth and continued strategic development. You fully own renewals and help drive upsell opportunities!
  • Assist with day-to-day management and troubleshooting for some of our largest and most strategic accounts
  • Drive adoption of LiveRamp products and services - blocking and tackling barriers (internal and external) to adoption and success 
  • Demonstrate a deep understanding of LiveRamp product and services to internal constituents as well as external clients and partners. 
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives 
  • Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
  • Monitor, analyze, and forecast a customer’s usage of our products 
  • Assist with challenging client requests or issue escalations as needed
  • Drive customer satisfaction 

Your team will: 

Partner with LiveRamp’s most strategic clients in order to drive amazing customer experiences.

About you: 

  • 3-5+ years of experience working with clients in a customer facing role (customer success and/or account management preferred). 
  • Experience troubleshooting technical problems or platforms and managing issues through to resolution 
  • Passion for organization and project management 
  • Quick to learn and able to communicate technical concepts to clients
  • Great communication skills both internally and externally. You are punctual and always answer emails and calls within 12 hours.
  • Excellent problem resolution skills and attention to detail. Attention to detail is a part of your DNA.  You achieve thoroughness and accuracy when accomplishing a task with mindfulness of all areas involved.
  • Ability to prioritize among competing tasks 
  • Independent,  self-sufficient and self starter. You need little management, only coaching and mentorship.
  • Type S(tartup) personality: smart, ethical, friendly, hard-working and proactive (no exceptions).

Bonus Points:

  • Experience working with/at Data Providers, Agencies and Marketing Services organizations a plus. 
  • AdTech experience preferred.

Benefits:

  • People: work with talented, collaborative, and friendly people who love what they do.
  • Food: enjoy catered meals, boundless snacks, and the occasional food truck.
  • Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 
  • Work/Life Harmony: flexible paid time off, remote work opportunities, and paid parental leave. 
  • Stock: every employee is a stakeholder in our future.
  • Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month. 
  • Savings: our 401K matching plan helps you plan ahead.
  • Commuter Subsidy: $75 per month to be used toward commuter cards, monthly parking, rideshare pools, or metro/bus passes.
  • Location: work in the heart of Seattle, New York or San Francisco

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that that informs how we hire, train, and grow our global team across eight countries and four continents.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.  California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

Job tags: Account Management Adtech Big Data Coaching Customer success Project Management Recruiting Salesforce Training