Case Manager, Bereavement Support

US, GA, Virtual Location - Georgia logo
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Posted 1 week ago

Amazon’s Benefits Services team in the HR Services organization is building a dedicated team for Amazon Bereavement Support. The backbone of the team is the case managers that will provide white glove customer service to Amazonians and their immediate families that have experienced a loss.

These Case Managers are first and foremost empathetic and walk in their customer’s shoes. They are highly skilled in active listening, answering questions kindly and patiently, have a deep understanding applicable benefits and processes, can respond to changing circumstances and needs with high judgment, and foster a well-connected and trusting case management experience. Case Managers are the primary point of contact for employees and their families throughout an entire loss event.

Basic Qualifications

· 4+ years of professional experience in case management, psychology, social work, or health care
· Customer services experience

Preferred Qualifications

· Ability to lead difficult discussions
· Exceptional verbal and written communication skills
· Strong problem solving, time management and priority setting skills
· Experience as an HR benefits case manager or similar such as leave of absence, disability claim manager
· Experience using case management systems such as Salesforce, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan
· Experience providing case management services for a large, multi-national employer or on behalf of a carrier/TPA with clients in multiple states
· Experience with global service and employee delivery
· Experience providing guidance to employees or managers on life insurance, leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
· Experience working with confidential and sensitive information

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Job tags: Customer service HR Human Resources Point of contact Salesforce