Logistics Night Dispatcher

Remote - Canada

Full Time
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Goodfood Market Corp.
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Posted 2 weeks ago

Help Goodfood avoid delays of its grocery boxes to its members by coordinating shipments and resolving issues before they impact our member’s delivery experience.

  • Monitor the status of trucks as they travel from Goodfood facilities to our regional partners
  • Ensure drivers have sufficient hours to reach their destination without delay
  • Coordinate changes in pickups and drop-off schedules based on the pallets of Goodfood boxes are loaded onto each truck
  • Respond to incidents where trucks may or have been delayed and coordinate solutions to ensure boxes are delivered on time and to the correct location
  • Lead coordination of moving pallets to the correct location if they are dropped at the wrong destination
  • Ensure receipt of boxes by third party logistics companies through a combination of observing scanning data and direct communications
  • Utilize technology solutions such as GPS tracking to locate trucks and confirm ETAs
  • Additional duties may be assigned from time-to-time.


Performance Measures

  • Quality of delivery experience (% of on-time deliveries)
  • Delayed linehaul rate (linehauls delayed as a % of total linehauls

Requirements

The ideal candidate possesses the following skills:

  • A natural communicator – You can explain information and processes to a variety of audiences written and verbally
  • Detail-oriented – You possess strong organizational skills and consistently demonstrate a methodical approach to all your work
  • Determination - You see issues as something you will soon solve and won’t rest until you do
  • Practical problem solver - You take a pragmatic approach to resolving issues and thereby simplify chaotic situations


Desired Background

  • Logistics roles with experience with freight (trucks) and/or last mile delivery
  • Call centre or customer service considered a plus
  • Excellent English (spoken and written) required, French and other languages considered a strong plus.

Benefits

Title: Logistics Night Dispatcher

Compensation: $18.00 / Hour

Full-time/Part-Time: Full or Part-time

Working Hours: 11PM-7AM EST, Saturday to Wednesday.

Location of Work: Remote (Vancouver, Calgary, Toronto or Montreal preferred)


Process

1) Preliminary assessment with recruiter

2) Telephone interview with Hiring Manager

3) Zoom interview with Hiring Manager

4) Cross check of background / references

5) Offer presentation

Job tags: Customer service