Member Concierge Contractor (Fall Semester)

New York, New York, United States, Remote

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Peloton Interactive, Inc.
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Posted 3 weeks ago

THE ROLE:

Peloton is seeking a Member Concierge Contractor for the Fall semester beginning early September. The Member Concierge Contractor will be working on the Community team reporting to the Senior Member Concierge, focusing on concierge services for Members in North America. The ideal candidate will have a can-do attitude and is excited by working in a fast-paced environment. This position is remote and will require working during East Coast business hours. 

 

RESPONSIBILITIES:

  • Identify and track social media mentions of high-profile Members
  • Provide white glove support for high-profile Members through coordinating deliveries, answering general inquiries, and troubleshooting any issues throughout their Membership
  • Identify and execute proactive, personalized outreach to Members to promote engagement and to build brand loyalty
  • Assist with scaling surprise and delight programs for Members 
  • Collaborate with Communications and Music teams on partnerships
  • Work with the Brand Marketing team to coordinate order logistics for The Comeback recipients, part of Peloton’s social impact program 
  • Monitor and respond to product reviews across different platforms, such as Amazon, Google Play, and Apple App Store

REQUIREMENTS:

  • Major/concentration in a relevant field, such as hospitality, relationship management, and/or customer support
  • Relevant work and/or internship experiences
  • Excellent verbal and written communication skills, professional phone etiquette
  • Detail oriented, self-starter, team player, creative problem-solver, and possess the ability to multitask
  • Ability to adjust to a fast-paced work environment
  • Proficiency with Google Suite applications (Google docs, sheets, etc.)
  • Genuine interest in one or all of our business pillars - fitness, media, technology
  • Rising Seniors or recent graduates
  • Capacity to work up to 30 hours per week, preferably full days
  • Available to start early September and work through the semester