Customer Service Agent (Remote)

Remote - Bucharest, Bucharest, Romania

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BrandBastion
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Posted 3 weeks ago

We are looking for a talented professional with passion for customer service to work with our international eCommerce customer and their online customer support. This will be a remote position, so you get to work from home - yet still be a part of the amazingly proficient and global BrandBastion team!

We are a company specialized in brand protection and optimization on social media. As social media lives 24/7 we have team members in several different countries and schedules are organized so that we offer our services 24/7. We are a growth company offering a lot of opportunities and valuable learning experience for someone who is highly interested in social media, marketing and customer experience.

Responsibilities:

  • Process and answer customer inquiries
  • Maintain customer records by updating account information
  • Problem-solving customer issues
  • Choose and implement the best solution to fix the problem
  • Follow up to ensure resolution
  • Provide the best customer experience

Requirements

If you’re interested in this role, you’ll need these skills or experiences:

  • Bachelor’s degree (preferably Marketing or English language)
  • Excellent English skills (both written and spoken)
  • Great attention to detail and high work moral
  • Excellent multitasking skills
  • Flexible schedule: we provide 24/7 support for the customer
  • Ability to work independently in a team environment (this is a remote position)
  • Previous customer service experience is considered an advantage
  • Fluency in German, Italian, French and/or Spanish is considered an advantage

Benefits

  • Competitive compensation
  • Great opportunities to learn and build your career
  • Work with some of the world’s coolest and most innovative brands

This is a seasonal job for two to three months. For interested applicants, please send your resume in English.

Job tags: Customer service English language