Onboarding Coordinator

Multiple location

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Posted 3 weeks ago

We are looking for an enthusiastic, innovative and proactive Restaurant Onboarding Coordinator!You’ll need to be a quick thinker, have a strategic and creative mind and the necessary leadership skills to build a strong team.  We deliver everything you need with joy, from groceries and top restaurant meals to cash at your doorstep in just minutes. At Rappi, our days are never the same. We love to hustle, work hard for a greater good and strive to be the leading tech company in Latin America. Rappi is growing at a tremendous rate and this position is crucial in our pursuit of a game-changing experience for our users and partners. You’ll be part of our Restaurants vertical, where you’ll be in charge of helping the GLOBAL team to build the processes to manage the acquisition operation across Latam.  

What you’ll do

  • Onboarding Processes. Optimize processes to help restaurants achieve their first delivery on the platform in a minimum timeframe, at minimum costs, and in a manner set up for success
  • Manage, train and motivate a group of onboarding agents and develop tools to track and increase overall productivity
  • Find and solve process bottlenecks to improve the entire Onboarding workflow
  • Ensure that the operation is running smoothly to achieve targets and detect, analyze and solve preemptively process’ deviations to ensure SLAs
  • Support local managers and global teams to ensure their operations run smoothly. 

What we’re looking for:

  • Passion for a fast-paced and dynamic startup environment, helping the company's growth
  • Highly analytical and adaptive mindsets, with proven background as problem-solver
  • Process driven and strong abilities to build them from scratch
  • Conversational english (C1)
  • Exceptional skills in Excel.

  • Extra points if:
  • Familiarity with any CRM software
  • SQL

Job tags: CRM Excel SQL