Program Manager, Apprenticeship Technical Liaison

US, TX, Virtual Location - Texas

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Posted 1 month ago

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.


Reliability & Maintenance Engineering (RME) is seeking a talented, motivated and dynamic Apprenticeship Program Manager who will be responsible for apprenticeship management within the network to build and ensure overall compliance of the program. This individual will be the direct link between college/university related technical instruction (RTI) and on the job learning (OJL). This PM works with both internal and external business partners to oversee the success of apprenticeship program and manages the technical instruction teams within the FCs along with complete oversight of the college/university curriculum being provided for the reskilling of our future workforce. This position will be responsible for tactical planning, student success rate, retention, financial analysis and consistent engagement with Sr. Workforce Development Manager. This role is also a customer facing position and will require the ability to build relationships with Amazon Fulfillment teams and external partners in a very dynamic and changing environment.

As Apprenticeship Technical Liaison (ATL) this position is focused on the daily tactical efforts in our schools and Amazon buildings to ensure we are hitting target passing rates, successfully achieving all certifications and hitting all necessary benchmarks for a Mechatronics & Robotics Apprentice to graduate to journeyworker and potentially move on to MRA II as an IC - Mechatronics & Robotics Technician. The daily work of the ATL is to work in the schools with technical educational professional, professors and school officials to audit the program, help ensure all learning gaps are closed and ensure foundational skills are solidified before moving on to more rigorous course work. The position is responsible for ensuring the daily wash is updated in Scopesuite with both grades and anecdotal data, handle any/all apprenticeship issues such as pay, PPE, safety concerns and interactions with classes and school accommodations and maintain consistency between cohorts. The ATL is the front line manager responsible for guiding the program based on the alignment requirements for all schools to ensure consistency across the program – regardless of school or location, the same program elements must be delivered, tailored to Amazon’s delivery needs and expectations. ATL will report directly to the Sr. Program Manager responsible for multiple cohort nodes.

This role will required to travel domestically and be present in the sites and schools 75% of the time.

This role can be virtual location from Florida, Pennsylvania or Texas.

Basic Qualifications


· Bachelor's degree or equivalent post-secondary training, human resources, business, mathematics, science, or related field
· 3+ years of experience in a leadership role with knowledge and experience in human resource management, recruiting and/or business partner functions
· Previous employee relations and talent assessment experience
· Previous experience in building cross-functional programs with engineering and technicians/skilled trades
· Program Management experience for large or global programs for human resources and recruiting

Preferred Qualifications

· MBA
· Excellent business acumen and an ability to understand a P&L
· Demonstrated achievements in coaching, influencing and problem solving
· Depth of pragmatic experience with compensation planning, negotiation, and implementation
· An ability and desire to own a space, provide thought leadership, and catalyze results
· Strong judgment and employee relations experience with especially with a blended workforce (3P and Amazon)
· Broad experience and specific knowledge of human resource theory, including employee relations, learning, and performance management
· Work experience in the tech industry, especially skilled trades and maintenance
· Vast recruiting experience from both a corporate and agency background is preferred
· Experience with building apprenticeships and working with DOL
· Very strong analytical and critical thinking skills
· Very strong facilitation and change management skills
· Excellent interpersonal, intercultural and customer facing skills
· Must be able to work effectively with Operations, Engineering and Maintenance staff and management under minimal supervision
· Ability to act as a coach and consultant within a variety of environments, easily stepping into new situations and building relationships to drive change and improvement
· Excellent communicator with the ability to successfully communicate with a wide range of roles and personalities
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Job tags: Coaching Compliance Cross-functional Human Resources MBA Recruiting Training