Principal Support Engineer - East Coast USA

Remote, USA

Applications have closed
Couchbase, Inc. logo
Couchbase, Inc.

Posted 1 month ago

At Couchbase, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, where the enthusiasm of our employees and leadership team is infectious and growing.  You’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.
We are looking for a Principal Support Engineer to assist our rapidly growing customer base. As part of our customer support team you will be the primary point of contact for Couchbase customers for all technical issues. 
NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you’ll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases and the "big data" eco system. This includes learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficient in the best practices for building NoSQL-backed applications.
Location: This role is open to being based in East Coast USA fully remote or else in in-office in the Santa Clara, CA HQ once it is safe to return to the office. (The team currently works remotely due to COVID.)

Responsibilities:

  • Work with our customers during implementation and production of their Couchbase Server-based applications
  • Troubleshoot and research customer issues. These can range from development time SDK questions to performance tuning or failure analysis
  • Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations
  • Become a product expert for customers and stay up-to-date on new features in Couchbase
  • Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices
  • Mentor and train other members of the Support Team.
  • Advise engineering on the features and functionality of the software

Preferred Requirements:

  • 6+ years of customer facing experience working with users/developers to troubleshoot and resolve issues for enterprise backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.)
  • 5+ years experience managing and troubleshooting Linux systems and networks.
  • BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
  • Strong Unix/Linux administration skills
  • Strong programming experience in one of the following languages: Java/C/Go
  • Some experience in writing Python
  • Experience in troubleshooting distributed high-performance systems
  • Excellent analytical skills, passion for pinning down technical issues, and solving problems
  • Enjoy a fast-paced startup environment
  • Working hours for this role varies depending on coverage. From Monday to Friday with starting time between 8:00 and 11:00 until 17:00 and 20:00. 
Couchbase delivers the database for the Digital Economy. Developers around the world choose Couchbase for its advantages in data model flexibility, elastic scalability, performance, and 24x365 availability to build enterprise web, mobile, and IoT applications. The Couchbase platform includes Couchbase, Couchbase Lite - the first mobile NoSQL database, and Couchbase Sync Gateway. Couchbase is designed for global deployments, with configurable cross data center replication to increase data locality and availability. All Couchbase products are open source projects.
Couchbase customers include industry leaders like AOL, AT&T, Cisco, Comcast, Concur, Disney, Dixons, eBay, General Electric, Marriott, Nordstrom, Neiman Marcus, PayPal, Ryanair, Rakuten / Viber, Tesco, Verizon, Wells Fargo, as well as hundreds of other household names.
Couchbase is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
About Couchbase
Couchbase's mission is to be the platform that accelerates application innovation. To make this possible, Couchbase created an enterprise-class, multi-cloud NoSQL database architected on top of an open source foundation. Couchbase is the only database that combines the best of NoSQL with the power and familiarity of SQL, all in a single, elegant platform spanning from any cloud to the edge.   Couchbase has become pervasive in our everyday lives; our customers include industry leaders Amadeus, AT&T, BD (Becton, Dickinson and Company), Carrefour, Comcast, Disney, DreamWorks Animation, eBay, Marriott, Neiman Marcus, Tesco, Tommy Hilfiger, United, Verizon, Wells Fargo, as well as hundreds of other household names.
Couchbase’s HQ is conveniently located in Santa Clara, CA with additional offices throughout the globe. We’re committed to a work environment where you can be happy and thrive, in and out of the office.
At Couchbase, you’ll get:* A fantastic culture* A focused, energetic team with aligned goals* True collaboration with everyone playing their positions* Great market opportunity and growth potential* Time off when you need it. * Regular team lunches and fully-stocked kitchens.* Open, collaborative spaces. * Competitive benefits and pre-tax commuter perks
Whether you’re a new grad or a proven expert, you’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.
Revolutionizing an industry requires a top-notch team. Become a part of ours today. Bring your big ideas and we'll take on the next great challenge together.
Check out some recent industry recognition:*2020 Bay Area Best Place to Work*Wealth Front Career-Launching Companies List 2020*Couchbase Named a Leader: Forrester Wave Big Data NoSQL Report*Deloitte Technology Fast 500 2019*Forbes Next Billion-Dollar Startup 2018*Big Data 100: 35 Coolest Data Management And Integration Vendors
Want to learn more? Check out our blog: https://blog.couchbase.com/
Couchbase is proud to be an equal opportunity workplace. Individuals seeking employment at Couchbase are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
Job tags: Animation Backend Big Data Distributed systems Elastic HTML Java Linux Mentor Mobile Node NoSQL Open Source Point of contact Python Research SQL Unix