Digital Advertising Campaign Coordinator - Perfect Audience (Remote)


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Posted 1 month ago

SharpSpring is looking for a tech-savvy, talented Digital Advertising Campaign Coordinator to join our team for our Perfect Audience platform. Have you worked in the advertising tech space before? Do you understand the challenges that advertisers face and how to explain the technical solutions to them?  If so, we’d love to talk to you!
As an Ad Campaign Coordinator you play an instrumental part in providing personalized and superb support for our advertisers. You will interface with advertisers while leading a small team of specialists. You will be handling escalations, and assessing overall advertiser campaign performance in order to make recommendations for improvements. As the expert in our platform, you will also provide direction to our product team informed by advertiser feedback and behavior, help drive attrition reducing initiatives, and work towards achieving overall company goals.

The Opportunity

  • Work with an assigned team of ad specialists, conduct 1:1s, attend team meetings, perform peer reviews, and other associated administrative management tasks
  • Oversee in-flight customer advertising campaigns and look for ways to improve their performance
  • Reach out and work with customers and help them optimize their ad campaign(s)
  • Own delivery of a first-class support experience by your team while ensuring consistently professional and courteous customer support services are delivered 
  • Ensure your team meets and exceeds service level objectives (SLOs) as defined by leadership and the company
  • Serve as the technical knowledge center for the platform; work with other support teams, train new hires, vet application bugs, and work directly with Product Managers
  • Reach out directly to advertisers who have provided negative CSATs to identify ways the department can improve the customer experience and prevent attrition
  • Analyze team efficiency, current support needs, gaps, and processes that impact the overall advertiser experience; report on findings and presenting solutions to leadership
  • Act as a product advocate for advertisers by providing advertiser perspective/advertiser feedback to the Product and Development teams
  • Actively participate in the Support knowledge base as an expert

What We’re Looking for in our Future SharpSpringer

  • Strong understanding of digital advertising and ad campaigns
  • Bachelor’s degree OR equivalent experience
  • 2-3 years of experience in client services/customer support/customer success space
  • Strong understanding of various internet technologies and a demonstrated capacity to learn
  • Ability to actively drive problems to resolution
  • Sound decision making and critical thinking skills
  • Expert organization and prioritization skills
  • Strong communication skills, both verbal and written 
  • Ability to contribute to a team environment across all levels with a high degree of professionalism

Major Plus if you have

  • Run your own Facebook Ads, Google Paid Search, Display, Video, and retargeting campaigns
  • Worked at an ad agency or digital marketing agency of 15+ people
  • Strong statistical/math background
  • Fluency in another language (as well as English)
Find Out What It's Like to Work at SharpSpring
SharpSpringers are dedicated, diverse individuals working to provide the best product and service possible to our customers. SharpSpring (NASDAQ: SHSP) provides excellent benefits, an engaging workplace, and talented, friendly coworkers. Join our team!
Job tags: Client Services Customer success Digital marketing