Information Technology Associate

About Us

At Vault, we believe quality healthcare is a human right. Our mission is to make better health outcomes more accessible and affordable for everyone. Our platform makes this possible by bringing remote diagnostics and specialty care to patients in their homes, on their home screens, and within their hometown communities— wherever they choose. We are reimagining the 21st century healthcare experience for patients, practitioners and providers—making the promise of better health more attainable through our end-to-end healthcare platform.

About the Opportunity

We're looking for a Information Technology Associate to join our team. You'll create and maintain a reliable technical infrastructure and support processes and teams to effectively serve the customer community. This may include running, maintaining, and troubleshooting systems, SaaS tools, and/or desktop environments; responding promptly and effectively to customer problems and either directly resolving the problems or escalating to the appropriate resource and monitoring its effective resolution. This role is 100% remote. 

Responsibilities:

• Oversee the response to requests, incidents and problems. Manage and coordinate urgent and complicated support issues. 
• Provide hands-on assistance for difficult or high impact technical issues
• Develop continuous improvement program for service desk, asset management, incident and problem management functions
• Meet scheduled milestones to ensure project/program objectives are met in a timely manner
• Perform other duties as assigned

About You

Qualifications:

• 2 years of experience in an IT support position
• Hands-on IT support experience in a mixed Windows/Apple computer environment
• Familiarity with Hexnode, JAMF Pro, Crowdstrike, G Suite and Microsoft 365 experience is helpful 
• Experience working in a remote position, must be a self-starter, inquisitive and always looking for better ways of doing things
• Understanding of the troubleshooting process and troubleshooting best practices
• Ability to work under pressure to meet targets and deadlines

Vault Health is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, disability, or veteran status.