Manager, IT

US, Remote

Applications have closed
ROLE MISSIONThe IT Manager role plays a vital operational role supporting 15Five’s staff and organization-wide operations. This role enables 15Five employees and contractors to work more effectively by providing the support and education on how to use our core business applications, use their computers and other productivity tools. This role also ensures that our workstations are securely configured, monitors alerts from different management systems, and handles onboarding and offboarding of hardware. 
This role also includes responsibilities creating documentation about internal tools and business applications; administrating business applications; assisting in filling in security questionnaires for customers; participating in incident response and related tests; monitoring security tools on a daily basis and managing other members of the IT team. #LI-REMOTE

RESPONSIBILITIES

  • Workstation management and internal tool support
  • Ordering, cataloging and retiring workstations and other employee hardware
  • Coordinate internal helpdesk: Providing support to 15Five staff on issues with hardware and use of 15Five business applications and internal tools
  • Create and update documentation for internal tools so that employees can help themselves with common issues
  • Ensuring that all workstations are properly configured (security tools, antivirus, etc.)
  • Monitor antivirus alerts from workstations and work with end users to remediate any issues that cannot be automatically resolvedTune antivirus software based on vendor recommendations and performance impact to end users

  • Business Application Management
  • Configure and manage 15Five’s existing company-wide business applications (Okta, G-Suite, Slack, Zoom, Guru)

  • Information Security
  • Coordinate monitoring of endpoint antivirus and mobile device management events daily
  • Configure and audit access to business applications for new employees and on role changes
  • Work with the security staff to train employees on best practices
  • Work with engineering to develop and maintain automated code review pipelines, security gates, vulnerability scanning and other security tooling for our customer facing infrastructure
  • Assist in answering customer questions related to 15Five security posturing and providing relevant support

DESIRED EXPERIENCE

  • In depth knowledge of macOS and Windows
  • Experience managing Okta
  • Experience with Apple MDM solutions (Jamf Pro or Now, Fleetsmith, Hexnode, AirWatch, MobileIron)
  • Experience with Apple Business Manager or School Manager 
  • Basic ability to write Python or Bash
  • Experience with Microsoft Active Directory and Intune
  • Helpdesk, technical support, or customer service experiencePeople skills
  • Written and oral communication
  • Experience writing technical documentation or articles
  • Experience managing a small team of 2-5 people

OUTCOMES

  • By 3 Months 
  • Audit configuration of all 15Five workstations
  • Audit all BYOD devices for required configurations against 15Five security requirements
  • Familiarize yourself with 15Five internal toolsTake over day to day management of internal business applications and processes
  • Take over people management of IT team members

  • By 6 Months 
  • Providing support for all common escalations related to 15Five business applications (apart from those owned by RevOrg) 
  • Providing ad-hoc trainings to different departments on specific tools or security practices
  • Assist in evidence gathering for external audits
  • Create roadmap for IT tools and identify needs for next year budgets

  • By 12 Months 
  • Owning the management of the entire 15Five IT department
ABOUT 15FIVE
Founded in 2011, 15Five equips HR leaders to play a strategic role in their company’s growth. HR leaders use 15Five to combine engagement, performance, and OKRs on one platform so they can make insightful decisions and take strategic action. Unlike other ‘command and control’ performance systems, 15Five uses the latest in people science to turn managers and employees into self-driven owners of performance and engagement. To further the impact of talent on company growth, 15Five also provides education, coaching, and community for HR leaders, managers, and employees. HR leaders at over 2,800 companies, including Credit Karma, Spotify, and Pendo, rely on 15Five’s software and services to make their talent a growth driver.
At 15Five we focus on building a diverse team that prioritizes inclusivity and celebrates everyone’s unique identity. We are proud of our thriving hybrid culture that supports a remote-first workplace balanced with distributed office hubs, and annual opportunities for all employees to connect in person. We also offer: full Medical, Dental, and Vision, employer paid Term, Short Term and Long Term Disability, paid Sick Time Off, Military Leave, Jury Duty Leave, Unlimited Vacation, flexible work arrangements, up to 16 weeks Paid Parental Leave for birth and non-birth parents, Bereavement Leave, therapy and relationship counseling, weekly Best-Self Time, monthly stipend for wellness, monthly reimbursement for phone and/or internet, Sabbatical Program accessed at 5 or 7 Years and Retirement Account Program with 4% match at 6 months employment. We also provide extensive training and development such as strengths discovery and alignment and Manager specific development opportunities.
For more information see:Our Mission, Vision & ValuesOur People and CultureDiversity, Equity & InclusionOur Personal & Professional Development Resources
Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
Job region: North America
Job stats:  2  0  0

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