Senior BizOps Associate, Buyers Ops

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Opendoor

Opendoor is the new way to sell your home. Skip the hassle of listing, showings and months of stress, and close on your own timeline. Get a free offer today!

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About Opendoor:  Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one.  So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.
It’s an exciting time to join the Buyer Operations team at Opendoor as we’re rapidly expanding and launching new product offerings. At it’s core, the Opendoor Buyer team is tasked with providing an innovative, simple, and hassle-free way to browse and buy any home on the market. As a key member of the team, you’ll own a portion of the Buyer experience and be responsible for identifying challenges and opportunities. You’ll then work with our customer success, agent ops, product, and engineering teams to come up with creative solutions that deliver the best possible experience for our buyer customers. In doing so, you’ll make both linear and step change improvements to continue to elevate how we serve customers.

As a Senior BizOps Associate, you will:

  • Manage strategic projects to improve our operations with a high degree of judgment and autonomy. You’ll truly own initiatives end-to-end from creating clarity around ambiguous problems, including difficult tradeoffs, to leading cross-functional teams to execute your recommendation and shepherding meaningful change across the organization 
  • Drive the organization’s thinking on operational strategy. You will continuously challenge the status quo of how we operate, and recognize that “what got us here, won’t get us there”. The output of this thinking will be helping to shape the company’s roadmap for foundational process and new business opportunity in 6-12 month increments
  • Provide decision making support and thought leadership to the Buyer leadership team.  You will use both qualitative and quantitative data to drive insights - the “what”, and most importantly the “so what” to help ensure that our organization is moving in the right direction and considering the right tradeoffs as we scale. 
  • Lead change across Orgs: As a company, we’re moving fast, and recognize that we need to constantly iterate to make our operations as smooth and efficient as they can be.   You will be at the forefront of change management that includes changes in our processes, product, and tech tools.  You’ll be responsible not only for recommending these changes, but also rolling out and implementing them. 
  • Work on initiatives that ensure Opendoor’s ability to scale its buyer product in new and existing markets, and pave the way for serving 10x customers in the future

You are:

  • Both a systems thinker and a “doer”: you’re a strategic thinker who can go deep on a business and understand its core drivers; you’re also biased to action and know that the true test of an idea comes when we try it out in the real world.
  • Quantitative and data driven: you’re eager and able to drive insights to the business using data.  You’re experienced in designing analyses to prove or disprove hypotheses, and you look to data not only for the “what” (“what’s happening in our business?”) but the “so what” (“why does this matter and what is it telling us about potential next steps?”).  Equally important: you understand that “data” doesn’t always exist in a spreadsheet, and you’re excited to talk to customers and get on the ground to understand how different markets work.
  • A creative problem solver: You have a proven track record of thinking “outside the box” to solve complicated and multi-faceted problems.  You think top-down, bottoms-up and from multiple angles to make sure we’re being exhaustive in the way we evaluate our business.
  • Highly collaborative: You’re excited about working across all of our regions and across all levels and functions within the organization: with our leadership team, our product, design, and engineering teams, and our agent  operations teams.  You’re a strong communicator with the ability to motivate and inspire cross-functional teams.
  • Customer-first: You care about our customers, and you understand that we exist, first and foremost, to serve a customer need.  Selling a home is stressful and emotional, affecting a our customers’ largest asset.  You’re mindful of that in everything that you and the team do.
  • Hungry and energetic: You’re determined to hit ambitious goals and can rally a team and our organization behind them.  You are not above or below any task.  You want to build momentum for your initiatives and the team, and are excited about building a generational company the disrupts one of the world’s largest industries
  • A leader: you can inspire confidence in cross-functional teams or the organization as a whole, and establish followership to drive your initiatives forward. 
More About Us:Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.
We Offer the Following Benefits and Perks:- Full medical, dental, and vision with optional 85% coverage for dependents- Flexible vacation policy- Generous parental leave- Paid time off to volunteerPlease note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.
Opendoor Values Openness:Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.
Job region: Worldwide/Anywhere
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