Customer Support Lead - Remote LATAM

Remote

Full Time Contract
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ModSquad
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Posted 1 week ago

Do you enjoy streaming content? Check out this project!
 One of the biggest streaming services is looking for a lead member to lead a team of ModSquad’s support experts who engage and support this biggest streaming service.

The Ideal Mod:

  • Has customer service experience.
  • Has excellent written and verbal communication skills.
  • Has experience using streaming services.
  • Is flexible and has at least 15 hours of availability each week
  • Has a quiet environment to take calls and a working headset.
  • Is used to work in a multilingual, busy team
  • Is able to learn large amounts of materials and able to help assist other members of the team who require additional assistance and support
  • Is good at following workflows but also at recognising edge cases and adopting a common sense approach
  • Is good at escalating to management, keeping an open, honest conversation about trends, main issues and pain points
  • Is used to working with backend tools
  • Is willing to install ModSquad security software on their work computer and a 2FA app on their phone (Duo Mobile)
  • Zendesk experience is a HUGE plus!
Availability: Hours of operations still to be defined. Availability of 15+ hours a week.Pay Rate: $7.00/hour Project Commitment: 90 Days
To Apply: Click the "Apply For This Job" link on this page.
Requirement: Remote patch management and endpoint security software installed by ModSquad
All interested parties will receive a response within two weeks.
About ModSquad:ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Sony, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. Visit us at modsquad.com.
Individuals seeking employment at ModSquad are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Job tags: Backend Customer service Mobile Security