Implementation Specialist

San Francisco, CA

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Paubox

All the secure email and compliance you need, without the effort. HIPAA compliant email has never been so easy. Learn more about all our HITRUST CSF certified solutions.

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Paubox is a San Francisco-based B2B startup ranked #775 on the Inc. 5000 list of fastest-growing privately-owned companies and is also a market leader in HIPAA compliant email. Paubox provides secure communication for modern healthcare.We are a series A company with over 3,500 customers that leverages customer feedback to build innovative email security solutions that our customers love. Our patented email security features protect healthcare organizations from internal and external cybersecurity threats, all with an unwavering focus on ease of use, security, and reliability.Paubox values its people and gives them ample opportunities to learn, evolve and grow.
Role: As an implementation specialist you will be involved in onboarding new customers. This includes technical implementation, scheduled check-ins, wrap-up, and being responsive and helpful throughout to make sure our customers are successful with our products. 

Your day to day include

  • Onboarding new customers for our fastest-growing segment on all Paubox products. 
  •  Ensuring successful onboarding by defining and delivering on success metrics.  
  • Supporting customers through the implementation period. 
  • Working with Implementations manager to document processes and update documentation
  • Delivering an A+ customer experience all day, every day.

Must have skills

  • Bachelor’s degree or equivalent experience.
  • 2+ years of onboarding or program management experience.
  • Exceptional communication and project management skills. 
  • Technical ability to be able to integrate Paubox solutions with existing email platforms. 
  • Ability to understand customer experience and success criteria. 
  • Team player! We work together. 
  • Customer-centric, collaborative, responsive, and positive.

Preferred skills

  • The background includes tech support and/or customer success.
  • Understanding of email setup, configuration, and routing.
  • Technical aptitude – experience with domain records, G Suite, Microsoft 365, Exchange Server configuration.
  • Experience working in a fast-paced startup environment.
  • Experience working in the healthcare industry.
Paubox is proud to be an equal opportunity employer and we are committed to hiring a diverse workforce and creating a welcoming and inclusive environment. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds
Job perks/benefits: Startup environment
Job region: North America
Job country: United States
Job stats:  4  1  0

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