Senior Customer Success Manager (Real Estate)


Full Time Senior-level / Expert
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Notarize provides legal online notarizations available 24x7. Connect with licensed electronic notaries by live video call. Use any computer or smartphone.

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At Notarize, we’re pulling the future closer, bringing industries like real estate, automotive, and financial services into the digital age. We’re the first company to complete a legal online notarization, online mortgage closing, online will, online auto sale, and countless other critical transactions. We’re proud to play an integral role for our customers -- from individuals to major enterprises -- in making life’s most important moments better.  Our business has grown exponentially (over 600%!) in the past year. In September 2021 we came in at #114 on Inc.’s list of the 5000 fastest-growing companies in the nation. We raised an additional $130 million in Series D funding in March of this year -- backed by industry behemoths like Capital G/Google, Citi, and Wells Fargo -- and we recently announced a major strategic partnership with Adobe. Notarize is the pioneer and market leader in Remote Online Notarization (RON), and we’re building the team that will operate a critical platform in tomorrow’s fully-remote economy. Come join us! Notarize is proud to be a fully-distributed, remote-first team. Employees can work from anywhere in the United States -- all 50 states and D.C too.

As a Senior Customer Success Manager focused on real estate accounts at Notarize, you will be entrusted with building strategic relationships and driving product adoption and engagement across our highest value institutions.  You will manage key, strategic relationships and be responsible for their goals, adoption and growth.

What you'll do as a Senior Customer Success Manager, Real Estate

  • Proactively lead strategic customer interactions, focused on driving higher adoption and stronger conversion rates for Notarize transactions.
  • Drive engagement from pre-sales through ongoing management and renewal, partnering with Client Executives (Sales) to ensure an outstanding and referenceable customer experience
  • Examine all angles of the client ecosystem, business and goals to grow accounts over time
  • Explore and maximize opportunity to align all facets of the Notarize product and service with the client’s workflow, as well as the workflow(s) of the client’s partners.
  • Partner with internal stakeholders across sales, marketing, notary ops and product to ensure the smoothest possible customer experience
  • Run point on customer escalations, pulling in executive resources as needed; act as a strong advocate for product innovation where the customer’s needs are concerned
  • Analyze data and leverage metrics, KPIs and trends to create and share insightful recommendations for customers
  • Learn industry best practices and work independently to develop additional best practices to solve customer needs
  • Understand competitive products and highlight product differences that spotlight Notarize

What we're looking for:

  • 7+ years client management experience at a software company
  • Experience working directly with lenders, title companies and real estate customers is a plus, but not required
  • A track record of building deep customer relationships, including those at the C-level
  • Excellent problem solving and critical thinking skills with an aptitude for learning new technologies
  • Demonstrated ability to own a strategic or ENT book of business, and manage competing priorities with a strict attention to detail
  • A verifiable track record of consistently exceeding goals
  • Understanding of notary law is a plus but not required (demonstrated interest in learning it is required)
  • Exceptional Client facing leaders, passionate about customer experience and the experience of the related stakeholders
  • Deeply consultative mindset, with savvy business acumen
  • Creative problem-solvers who are willing and able to embrace challenges, and lead innovative solutions
  • Natural leaders who enjoy teaching and coaching others
  • Colleagues who are committed to growing with our company and software

Some of our benefits:

  • Competitive salaries & equity
  • Heavily subsidized medical, dental, and vision
  • 401k with 4% match
  • Unlimited PTO & flexible work schedules
  • Fully-distributed team: work from anywhere in the U.S.
  • Paid parental leave
  • Annual budget for personal learning & development
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Paid lunches (through Grubhub) + regular Lunch & Learn sessions

Our core values:

  • Solve Problems That Matter: We serve some of the most important moments in people's lives. It's a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth. 
  • Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer.  
  • Start With Why: We don't presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences. 
  • Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background.
Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you. 
Job region(s): Worldwide/Anywhere
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