Real-Time Workforce Scheduler

Remote

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Grand Rounds

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The Real-time Workforce Scheduler will take ownership of scheduling activities and alignment of demand to produce, maintain and communicate effective work schedules for care and clinical staff. This includes creating optimal schedules with layered off phone activities like trainings, meetings etc.

Responsibilities:

  • Developing work schedules for our care & clinician teams
  • Responsible for generating schedules that are aligned to the forecasted short and long term call/workload demand to the interval level in support of business plans, productivity and Operational objectives.
  • Allocating employees to different duties/shifts
  • Preparing and submitting reports for employee operations such as capacity and coverage
  • Ensure all exceptions are accounted for based on agent availability information as well as optimal business requirements.
  • Handling leave requests from employees
  • Work with payroll to ensure appropriate employee settlement 
  • Assist in scheduling all off-phone activities such as offline work, team meetings, coaching, training etc.
  • Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and employee satisfaction.

Requirements:

  • Bachelor's degree in Human Resources, Business Administration or related field preferred
  • 2+ years scheduling experience in a call or service center environment
  • Experience with shift scheduling software
  • Excellent communication skills - especially written
  • Ability to work as part of a team; good interpersonal skills
  • Great organizational skills
  • Ability to work with little or no supervision
  • Extremely reliable
  • Excellent time management abilities
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About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
-----Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Job perks/benefits: Flex vacation
Job region(s): Worldwide/Anywhere
Job stats:  5  0  0
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