Business Operations Associate, Dispatch

NYC or Remote

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Olo powers digital ordering and delivery programs that connect restaurant brands to the on-demand world, placing orders directly into the restaurant through all order origination points – from a brand’s own website or app, third party...

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Olo is seeking a Business Operations Associate to join the Dispatch Team. The successful candidate will work on growing delivery volume and operational improvements with ordering partners.  The right candidate would be a data-driven self-starter with a customer mindset that has experience in analytics, strategy, operations, product and marketing. 

What You'll Be Doing

  • Drive adoption of Dispatch’s platform among companies needing on-demand delivery of products nationwide
  • Grow the delivery transactional volume for existing customers by building, tracking and evangelizing delivery operational best practices
  • Develop strategy and compelling narrative for AV delivery initiatives and launch successful pilots
  • Develop mutually-beneficial and trusting relationships with partners - make Olo a favored company with which to partner
  • Analyze and monitor delivery performance metrics via business intelligence tools (ex. Looker) and escalate performance issues or changes in performance quality for internal course correction
  • Build customer success team relationships to understand evolving delivery needs and pain points. Effectively advocate for delivery partners, consumer experience, and restaurant partners internally.
  • Identify delivery technology issues and collaborate with the Product teams to launch Dispatch product enhancements and features.
  • Understand and communicate market opportunities, trends, needs, and partner feedback to cross-functional teams

What We'll Expect

  • Bachelor’s degree. 
  • Knowledge of Looker or other BI tools and/or SQL.
  • A thought leader who drives business forward and keeps our team ahead of trends
  • Strong technical aptitude and a desire to evangelize the Olo platform to partners.
  • Ability to work independently when needed and collaborate cross-functionally internally to advocate on behalf of our partners and their needs.
  • Top-notch communication and the ability to educate clients on operational best practices to increase program performance.
  • Great track record of building relationships with internal and external stakeholders
  • Strong product sensibility, and comfort with basic technical feasibility of partner integrations
  • Executive presence in working with senior leadership within Olo and within partner organizations
  • In-depth experience operating within and leading cross-functional teams (product management, customer success, legal, finance, marketing, etc.)
  • Strong interest in the restaurant technology industry.
  • Legally able to work in the U.S.
About OloOlo is a leading on-demand commerce platform powering the restaurant industry’s digital transformation. Millions of orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships. Learn more at
Olo's headquarters is located on the 82nd floor of One World Trade Center. In addition to our NYC cohort, over 75% of our team works remotely across the U.S. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, a 401k match,  company equity, a generous parental leave plan, and perks like team events. Check out our culture map:
We encourage you to apply!We value diversity. At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are underrepresented across the tech sector and we are committed to doing our part to move the needle.
Olo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!
Job region(s): North America
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