People + Culture Business Partner

NYC or Remote

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Olo powers digital ordering and delivery programs that connect restaurant brands to the on-demand world, placing orders directly into the restaurant through all order origination points – from a brand’s own website or app, third party...

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We're looking for an extraordinary person to partner with our Customer Success leaders to engage and develop our talent and help build our PCBP team. If you are someone who excels at building meaningful relationships in a growing culture, who is proficient at collecting, analyzing and transforming people data into positive solutions, and is committed to creating transparent structures and processes, you should apply!
You will report to the Senior People + Culture Business Partner and can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC on the 82nd floor of One World Trade Center.

What You'll Do

  • Be a trusted strategic partner for business leaders and a key point of contact for employees within the Customer Success department.
  • Coach and advise leaders and managers through challenges such as building and reorganizing team structures, managing through change, scaling, creating engagement programs in a high-growth environment.
  • Build trust and develop meaningful relationships with all levels of employees to drive engagement and increase retention.
  • Deliver and lead HR team initiatives focusing on retention, engagement, recognition, compensation, talent management, and Diversity, Equity and Inclusion (DEI) with theCustomer Success team.
  • Collaborate with other PCBPs and the full Employee Engagement team to create and execute scalable programs that positively impact Olo employees.
  • Assess team and employee development needs, make recommendations, and implement appropriate solutions.
  • Use data and people metrics to provide insights that help drive team structure development, career progression, retention, and engagement.
  • Manage and resolve complex employee relations issues.
  • Partner with other centers of excellence including Diversity, Equity, and Inclusion (DEI), Recruiting, Finance, and Legal to provide excellent support to your dedicated client groups and refine processes for efficiency.

What We'll Expect From You

  • 5+ years of HR experience, ideally in a high-growth organization, and 3+ years as a Business Partner or equivalent position.
  • Experience strategically partnering with department heads or senior leadership.
  • Solution-focused thinking, empathy, strong judgement, and decision making skills.
  • Organizational development experience supporting team effectiveness, coaching, and culture.
  • Experience building relationships at all levels of an organization.
  • Mediation and conflict resolution experience.
  • Understanding of HR practices, including employment law and regulation, and familiarity with different HR systems.
About Olo
Olo is a leading on-demand commerce platform powering the restaurant industry’s digital transformation. Millions of orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships. Learn more at
Olo's headquarters is located on the 82nd floor of One World Trade Center. In addition to our NYC cohort, over 75% of our team works remotely across the U.S. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, a 401k match,  company equity, a generous parental leave plan, and perks like team events. Check out our culture map:
We encourage you to apply!
We value diversity. At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are underrepresented across the tech sector and we are committed to doing our part to move the needle.
Olo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!
Job region(s): North America
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