Product Operations Director

San Francisco, New York or Remote

Full Time Executive-level / Director
OpenSea is the first and largest marketplace for non-fungible tokens, or NFTs. Applications for NFTs include collectibles, gaming items, domain names, digital art, and many other items backed by a blockchain. NFTs have brand new properties that go beyond traditional digital items: they’re unique, provably scarce, liquid, and usable across multiple applications. At OpenSea, we're excited about building a brand new economy from the ground up based on true digital ownership and are proud to be recognized as Y Combinator's #26 ranked top private company.
When hiring candidates, we look for signals that a candidate will thrive in our culture, where we default to trust, embrace feedback, grow rapidly, and love our work. We also know how critical it is to celebrate and support our differences. Employing a team rich in diverse thoughts, experiences and opinions enables our employees, our product and our community to flourish. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. To help facilitate this, we support remote, hybrid or onsite work at either New York City or San Francisco for the majority of our opportunities.
As a Product Operations Director at OpenSea, you make it possible for OpenSea to launch new products and support our users. You will lead cross-functional projects designed to improve OpenSea's operational efficiency and readiness. The role will work on scaling operations for existing products as well as designing the operational programs for new initiatives. You will work with cross-functional partners including Product Management, Legal, Engineering, and Customer Experience to guarantee operational readiness. The Product Operations Director is passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners.
Your day-to-day will involve:- Planning, coordinating, and driving discipline around the processes for testing, launching and rollout of new products and features- Ensuring the Customer Experience teams are ready with the resources, information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc)- Working with operations teams to collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development- Surfacing customer or operations use-cases and edge-cases to validate requirements and proposed product solutions- Partnering with customer-facing and operations teams to help them make more tailored content for specific audiences- Serving as a central point of contact for inbound requests from other teams, responding (or appropriately routing them) to save engineering timeManaging customer-facing research and testing programs including public and private beta programs- Gathering feedback from our community and providing that information to product and engineering to make thoughtful and deliberate product decisions
About you:- Bachelor's degree or equivalent practical experience. MBA or other relevant graduate degree a plus- 8+ years working experience in program or project management, product operations, regulatory compliance, or finance operations role that worked closely with product and engineering teams- Experience building trusted partnerships with product and engineering teams- Passion and interest in Web3, NFTs and blockchain technology- Exceptional project management skillsAbility to work independently and a strong sense of ownership- Excellent communications skills
Job region(s): Europe
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