Sales Development Representative - Multiple Cities - U.S. and Europe


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Uniphore, a world leader in Conversational AI, offers distinct solutions in Conversational Automation, Self-service, Interaction Analytics, Agent Security and Co-pilot Solutions, to enrich the Customer Service Experience

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Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.
Are you looking to jump-start your sales career with a leading Conversation AI and automation company headquartered in Palo Alto, CA. 
We are growing our sales organization, and this is an opportunity to capitalize on our success and begin on the ground floor kicking off our new Sales Development Team! In this role, the Sales Development Representative (SDR) will work closely with quota-carrying sales executives as well as non-sales professionals at Uniphore to ensure the company's continued rapid growth.
The SDR's responsibilities will include sales development, lead generation, appointment setting, sales operations, as well as the other sales, marketing and customer service related work as needed.


  • Generate qualified sales leads through a mixture of outbound cold calling and emailing
  • Following up on marketing campaigns and inbound inquiries
  • Schedule meetings and product demos for the Enterprise Sales Directors
  • Manage the qualification of inbound leads
  • Use good judgement when ascertaining if inquiries are qualified and route/book meetings with the appropriate sales reps
  • Drive new business via outbound prospecting and cold calling to warmed leads
  • Manage inbound MQLs and properly disposition them
  • Understand Uniphore’s product offerings and effectively communicate and apply them to prospect requirements
  • Accurately enter, update, and maintain daily activity and prospect information in, including comprehensive and up-to-date client information
  • Achieve and exceed monthly quotas and objectives
  • Work closely with Sales and Marketing team members to achieve organizational goals
  • Ensure inbound requests and opportunity hand-offs to sales, business development, and support are successful and exceed customers satisfaction
  • Gain SaaS sales experience by working with mid-market and enterprise account executives
  • Learn corporate selling strategies by running meetings with VP and C-level executives at SMB and MM companies
  • Work closely with marketing to qualify leads from events including webinars and regional events
  • Learn go-to-market strategy by collaborating with Lastline to generate business opportunities
  • Use the leading sales software tools to manage your book of business
  • Collaborate cross-functionally with multiple teams to understand all the moving parts of a successful startup company

  • The successful candidate will have curiosity and passion for sales, in addition to the following:
  • High-performance individuals who treat sales as a professional sport
  • 1+ years of full-time sales development experience (desirable but not essential)
  • Passionate about customer service and growing a sales career

Skills and Experience

  • The following skills and experience are not required, but will strengthen a candidate's application:
  • Bachelor's Degree is a plus
  • Previous experience in the customer care or AI, ML etc.
  • Strong technical acumen is a plus
  • Familiarity with CRM tool and LinkedIn/prospecting tools
We are looking for a passionate, dedicated individuals who are self-motivated in their work and career. We are looking for individuals who focus on delivering results and are wanting to build a career in sales. If this sounds like a match for you and what you are looking for, please apply. We'd love to hear from you!
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore delivers business value using Conversational Service Automation, please visit
Job region(s): Worldwide/Anywhere
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