Call Center Trainer

United States, Remote

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About this role:In this role you will deliver call floor training programs that support an effective and motivated sales force. You will participate in, and lead, strategic projects designs to fulfill the needs of the sales force as well as help create the roadmap for future remote training.

What You Have:

  • Minimum of one year in a classroom training environment
  • Previous customer service training experience, corporate and/or field-based is preferred.
  • A willingness to "roll up your sleeves" within a small team, wear multiple hats, and approach projects with a sense of urgency.
  • Strong verbal, listening, and written communication skills.
  • Experience facilitating live training in groups of 8 or more.
  • Ability to be proactive, self-motivated, and self-directed.
  • Ability to coach and mentor new and tenured representatives.
  • High performance in current position.
  • Bachelor's degree level education or higher
  • Media editing skills (Video, Audio, PowerPoint, etc.)

What You'll Do:

  • You will analyze training effectiveness to determine revisions, enhancements, or edits.
  • Proactively consider and identify new strategies to raise the level of the trainees performance.
  • Review trainee evaluations and deliver effective feedback.
  • Collect and analyze training data based on Slingshot KPI's
  • Work closely with every department to keep training current and successfully launch new initiatives.
  • Partner with operations to identify training needs and recommend solutions.
  • Create and maintain measurement strategies and sustainability processes.
  • Identify, design, create and facilitate effective content that improves the desired competency level of the operations team.
  • Demonstrate the ability to analyze performance gaps and develop training initiatives to drive results.
  • Continuously seek and support new approaches, practices, and processes to improve the efficiency of training services offered.
  • Plan, organize and facilitate training programs.
  • Become product expert on client offerings.

What You'll Get

  • Competitive salary
  • WFH - Work from Home, the beach, the ski slopes, wherever. We’ve been doing this since before it was cool
  • Generous PTO to build the underground crime empire you’ve always dreamed of
  • Hang-gliding accident? Flesh-eating bacteria? We’ve got a Health Care plan for that
  • We’ll help you prepare for your future like a squirrel caching acorns in its favorite tree with a matching 401k
  • You may not be the Arnold Schwarzenegger (or maybe you are), but we’ll hook you up with a Gym Membership anyway
  • Growth / development potential! We’re aggressively growing and so are our team members

Job perks/benefits: 401(k) matching Competitive pay
Job region(s): North America
Job stats:  7  1  0
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