(Sr.) Business Operations Manager

San Francisco, Austin, or Remote

Full Time Senior-level / Expert
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Shippo is the best multi-carrier shipping software for e-commerce businesses. Find the best shipping rates, integrate with e-commerce platforms, print shipping labels, track package delivery, and verify addresses with either our shipping API or...

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Before you read on, take a look around you. Chances are, pretty much everything you see has been shipped, often multiple times, in order to get there. E-commerce and parcel shipping volumes are exploding but so are customer expectations about shipping speed and cost. Managing shipping and logistics operations to meet increasingly exacting demands is an extremely hard endeavor, especially for SMBs who can be left in the dust by larger and far more sophisticated competitors. But this does not have to be so.
At Shippo, our goal is to level the playing field by providing businesses with access to shipping tools and terms that would not be available to them otherwise. We lower the barriers to shipping for businesses around the world, and move shipping from a pain point to a competitive advantage.
Through Shippo, e-commerce businesses, from fast-growing brands to mom-and-pop shops are able to connect to multiple shipping carriers around the world from one API and dashboard, and seamlessly run every aspect of their shipping operations, from checkout shipping options to returns.
Join us to build the foundations of something hard yet meaningful, roll up your sleeves, and get important work done everyday. Founded in 2013, and funded by top-tier investors likeD1 Capital Partners, Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub, we are a fast-growing and proudly distributed Unicorn with hubs in San Francisco and Austin. We are also featured in Wealthfront’s Career Launching List  and Forbes’ Cloud 100 list of fast growing startups.
Shippo has experienced tremendous growth on the back of the continued shift towards e-commerce. The BizOps team is focused on solving some of Shippo's most pressing business issues. We are a small team of individuals with complementary skill sets. You will work collaboratively across Go-To-Market, Product, and Ops teams on a variety of strategic initiatives with a direct and quantifiable impact on our P&L. You will identify actionable insights, assess their impact, and lead execution & implementation. The role requires someone who is highly analytical and strategic, approaches problems in a structured manner, and is comfortable with ambiguity.


  • Owning and successfully executing new, cross-functional initiatives to create alignment and synergies across Shippo
  • Collaborating with other teams and functions to improve efficiency, productivity, and performance
  • Developing and tracking key company KPIs to drive execution and identify opportunities for operational improvements
  • Identifying and assessing the viability of new business opportunities, strategic initiatives, and partnerships for Shippo


  • A passion for the eCommerce and Shipping space
  • Bachelor’s degree in engineering, business, finance, or a related quantitative field
  • 5+ years experience in start-ups, management consulting, banking, private equity, etc.
  • Hypothesis-driven approach to solving problems
  • Excellent prioritization skills combined with an ability to keep the big picture front and center
  • Ability to simplify complex issues, influence decision-makers, and drive consensus 
  • Ability to deeply understand requirements and analyze data to solve complex problems
  • A high degree of autonomy and ability to thrive in a fast-paced environment 
  • Advanced level proficiency with Excel, SQL, data visualization tools (Looker, Tableau), Python (nice to have), and reporting tools
  • Ability to identify and solve complex problems with little supervision
Benefits and Perks
Medical, dental, and vision healthcare coverage for you and your dependents. Pets coverage is also available!Flexible policy for PTO and work arrangement 3 VTO days for ShippoCares volunteering events $2,500 annual learning stipend for your personal and professional growthCharity donation match up to $100Free daily catered lunch, drinks, and snacksFun team events outside of work hours - happy hours, “escape room” adventures, hikes, and more!
Job region(s): North America
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