(Remote) Senior Technical Product Manager, Growth - Personalization

United States

Full Time Senior-level / Expert
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Hopper

Hopper analyzes billions of prices daily to predict how prices will change, and tells you whether to buy or wait. Save up to 40% on your next flight.

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Minimum qualifications• Thrived in a B2C, technically oriented product role with a proven record of delivery at scale• Experience finding innovative solutions real-world problems, aligned with the business needs of a rapidly scaling organization• Past success analyzing data (experience with SQL a bonus!), drawing accurate conclusions, and adjusting strategy accordingly• Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists• Excellent communications skills both in-person and in-writing, with a track record of persuading colleagues through compelling narratives grounded in data
Preferred qualifications• An innovative and detail-oriented approach to problem-solving• A bias for action and drive to go beyond the status quo• No ego. Strong focus on doing what is right for the customer and the company• A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth

About the JobWe’re working hard to make the Hopper app more engaging and personalized for our users, in order to increase engagement frequency, retention, conversion and ultimately the lifetime value of our customers.   Better understanding our users’ travel intent, through implicit behavior data and explicit feedback, will allow us to provide more relevant guidance and recommendations, build trust, and make our users feel smarter about their travel purchase decisions.  Can we recreate that old-school “trusted travel agent” experience?
We’re seeking a rockstar product manager with deep technical expertise to lead product development for our personalization platform, data and supporting infrastructure; helping transform Hopper from a disruptive startup into the global leader in mobile travel.  On any given day - whether you’re defining KPIs, weighing the cost-benefit of new product features, scoping and specifying solutions, shepherding features through development and QA, or evaluating new technology partners - your decisions will be critical to our success. You’ll work with a multidisciplinary engineering, data science, and design team on features like multi-channel messaging, recommendation engines, social commerce and personalized deal feeds. 
You’re a smart, creative, technically-minded, hands-on “doer” and problem-solver who is equally comfortable talking APIs, SLOs and architecture with engineers or discussing business models, messaging strategies or preference management with internal or external stakeholders.   You’re obsessed about our customers and will find innovative ways to drive value by making our users’ purchase journey feel more relevant and compelling. Are you up for the challenge?

Responsibilities

  • Manage a product roadmap for a set of features from inception through implementation and analysis: collect requirements, establish key performance metrics, define SLAs, drive execution, and report on impact
  • Collaborate closely with data science to dive deep into our data to understand our users
  • Work with business leaders to help shape business cases, including return-on-investment analyses for new product initiatives
  • Partner with engineering and other internal stakeholders to improve and update our internal data and technology platforms
  • Pare down an ideal feature to the minimum viable product: identify what's essential for us to know if this is a good idea, what's not, and how can we limit cost and risk?
  • Understand complex technical issues, uncover dependencies, assess impact and be able to clearly articulate proposed solutions

Benefits

  • Well-funded and proven startup with large ambitions, competitive salary and stock options
  • Unlimited PTO
  • WeWork All Access Pass OR Work-from-home stipend
  • $200 annual Carrot Cash travel stipend (available in most countries)
  • Entrepreneurial culture where pushing limits and taking risks is everyday business
  • Open communication with management and company leadership
  • Small, dynamic teams = massive impact
  • 100% employer paid medical, dental, vision, disability and life insurance plans
  • Access to a 401k (US) or Retirement Savings Plan (Canada)
More about HopperHopper is valued at $3.5bn making us the 5th most valuable travel business in the world.  We’re best known as a travel app and we just raised a further $175m from a funding round led by GPI Capital.  Our investors also include Goldman Sachs and Capital One for whom we exclusively power their travel portal.  
At Hopper, we’re on a mission to build the most customer-centric travel company on earth. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing mobile first travel marketplace - one that enables our customers to save money and travel better. It’s cheaper to purchase travel with Hopper!
Hopper’s goal is to reduce traveler anxiety throughout all stages of the trip buying process. By creating a transparent travel marketplace and unique, data-driven financial technology products focused on providing peace-of-mind, Hopper adds value along each step of the customer’s journey.  
Recognized as one of the world’s most innovative companies by Fast Company three years in a row, Hopper has been downloaded over 60 million times and sees over 1.9 million new installs per month.   Our revenue growth is up 330% versus 2020 as we continue to outperform market recovery.
Now we're laying the groundwork for continued expansion in 2021 by adding great people to our team who can help us compete with the travel giants.  Come take off with us!
Job region(s): North America
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