ModSquad Recruiter, Remote (Based in EMEA)

Remote - EMEA

Full Time Contract
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ModSquad

ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.

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ModSquad is growing! 
We are looking for a remote recruiter with verifiable recruiting experience in the following geographic areas: Europe, North Africa and APAC.
The successful candidate comes with a high volume recruiting experience in multiple languages. The recruiter is expected to have a strong cultural awareness, in-dept knowledge of global demographics and the ability to operate in a tight deadline environment. The candidate will also be proficient in collecting, tracking and managing the data through trackers in real time.
In this role you will be responsible to source, qualify, interview and onboard prospective Mod Contractors for MSQ client projects across various global regions in multiple languages and markets. These recruiting assignments normally call for identifying the candidates in the following skill areas: moderation, chat, tickets and Tier1/Tier2 skill sets. There will also be recruiting assignments for corporate staff positions supporting our Derry office.
You will serve as a ModSquad ambassador, representing ModSquad brand in the market place and be able to communicate powerful contractor/employee value proposition. You will provide and manage an exceptional candidate experience.
ModSquad is an Award Winning Customer service organization and have a culture that is committed to providing excellence in the Customer Support field. The selected candidate will live up to these standards.
If you are an experienced recruiter looking to work with a fun global digital engagement company, this might be the position for you! 

What’s in it for you:

  • Work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Competitive salary
  • Great company culture
  • Charitable Matching Program
  • Work/Life Balance
  • Obtain professional certification (at ModSquad's expense!)

What are we looking for:

  • Undergraduate degree and/or 3-5 years of recruiting experience in a corporate, high volume setting, or global RPO and/or call center
  • Fundamental understanding and experience in global sourcing/recruiting 
  • Demonstrated expertise in recruitment strategy design and tactical implementation
  • Superior communications skills both verbal and writing
  • Ability to work and be productive in a rapidly scaling and change oriented environment
  • Ability to work cohesively in a high performance environment
  • Familiarity and experience working in online tools (i.e. Slack, Asana, Zendesk, Google applications) is an advantage
  • Strong Global and cultural awareness

What would you be doing:

  • Conduct intake calls with Hiring Managers making sure that all project requirements are fully understood to support sourcing and vetting efforts.
  • Partner with the MSQ Sourcing team when appropriate to post opportunities on relevant job boards, social and business channels.
  • Utilize daily trackers to provide real time data to Project Managers and Account Managers measuring candidate progress and fulfillment efforts. Report all blockers or issues to the PM and to the Recruiting leadership team.
  • Ensure that all relevant compliance documents are distributed in accordance with MSQ recruiting protocols including NDA’s, Language Tests, Background Screens, and other related documents.
  • Onboard candidates to People Operations upon guidance from the Services team.
  • Hold scheduled meetings with the Global Recruiting Manager and to assess supply chain efficiency and opportunities for improvement.
  • Ensure the data integrity on Lever (ATS) and work with the vendor to operationalize improvements and optimize the functionality of the system.
  • Serve as one of the primary ambassadors of ModSquad and with Talent Acquisition Lead expand candidate channel sources and pipeline traffic.
  • Continuously increase the capture of contractor resumes for client engagement work building the MOD reserve pool availability.

System Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • High speed internet
  • Quality headset
  • Quiet workspace 
  • Willingness to install MSQ security software and 2FA app on phone


About ModSquad:ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
#workfromhome #remote  #modsquad   #wearethemods  #customersupport  #emailsupport 
Job perks/benefits: Competitive pay Gear
Job region(s): Africa Europe Middle East
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